Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Summer Rowse

Battle Creek

Summary

Dynamic manager with a proven track record at McDonald's, excelling in customer service and team leadership. Enhanced operational efficiency through effective staff training and conflict resolution, fostering a collaborative environment. Skilled in time management and complex problem-solving, consistently achieving high customer satisfaction and team performance.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Manager

McDonald's
10.2024 - Current
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Crew Member

McDonald's
03.2023 - 10.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

High School Diploma -

Lakeview High School
Battle Creek, MI
05-2024

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Operations management

Certification

  • ServeSafe, Mcdonalds - OCT 2024

Timeline

Manager

McDonald's
10.2024 - Current

Crew Member

McDonald's
03.2023 - 10.2024

High School Diploma -

Lakeview High School

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