Summer S Magee
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Customer Connexx, LLC
04.2021 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Processor
Channel Control Merchants
05.2017 - 05.2019
- Processing various assortments of foot wear in preparations for purchase at Dirt Cheap stores
- Cross trained in other job responsibilities as requested per company needs
- Meeting company goals and standards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Interviewer
Survey, Technology & Research
10.2007 - 06.2016
- Making outbound calls to randomly selected persons nationwide
- Recording different opinions on current topics that influence everyday lives
- Processing interviews with respect for survey integrity and achieving quotas.
- Attended pre-shift briefings and meetings to receive up-to-date information and changes in daily scheduling.
Customer Service Sales Representative
Citibank, N.A.
06.2006 - 02.2007
- Assisting customers to understand their accounts, i.e., balance inquires, explaining calculations about finance charges and annual percentage rates, etc
- Processing loan applications for personal & revolving credit lines
- Explaining how each loan will benefit the client in their particular needs
- Up-Sales provided to clients with a range of beneficial products that are offered on their account.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
Vacation Reservation Consultant
Westgate Resorts
04.2005 - 05.2006
- Selling exciting discounted vacation packages to clients
- Answering all client questions and concerns efficiently and appropriately
- Always attentive and transfer client to the correct department.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Account Service Representative
Risk Services, Inc.
04.2004 - 05.2005
- Processing workmen's compensation insurance policies
- Assisting insured with workmen's compensation insurance
- Daily entering Certificates of Insurance
- Entering reporting forms (self-audits)
- Processing policy renewals and new inceptions
- Monthly invoicing.
Customer Service Professional Administrative
Sitel
02.2003 - 03.2004
- Explaining life insurance policies, stock investments and researching tax gain quote information
- Investigating payment discrepancies, making payment arrangement, and closing life insurance policies
- Processing beneficiary changes, loans and dividend withdrawals and general claims information
- Educating the client how withdrawals effect the policy
- Aid in death claims and updating policy information i.e., name changes, addresses, certifying social security numbers, etc.
Senior Correspondence Representative/Acct. Specialist
First National Bank of Marin
09.2000 - 08.2002
- Processing account closures, return mail, C/S inquires
- Explaining Visa and MasterCard accounts
- Billing errors, skip tracing, bankruptcy petitions, etc
- Backup representative for collections department when needed.
Pricing Processor
Marmaxx Distribution Center
06.1999 - 07.2000
- Pricing clothing for retail sales and inventory.
- Maintained accurate records to enable processor activity and performance monitoring.
- Met production targets and tight deadlines by collaborating closely with team members.
Cashier/Clerk
Circle K Convenience Store
11.1998 - 08.1999
- Cashier in high volume convenience store; stocking, general cleaning, till countdown and answering multi-phone lines.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Diploma - General Studies
Collins High School
Collins, MS12.1993
Skills
- Windows 10, XP 2000, and Professional NT 2000 Quickbooks Pro plus Microsoft Word, Excel, Access and Power Point, Data Entry, 10key by touch & sight All office machinery, excellent written, spoken English & organizational skills
References
References are available on request.
Timeline
Customer Service Representative
Customer Connexx, LLC
04.2021 - 08.2023
Processor
Channel Control Merchants
05.2017 - 05.2019
Interviewer
Survey, Technology & Research
10.2007 - 06.2016
Customer Service Sales Representative
Citibank, N.A.
06.2006 - 02.2007
Vacation Reservation Consultant
Westgate Resorts
04.2005 - 05.2006
Account Service Representative
Risk Services, Inc.
04.2004 - 05.2005
Customer Service Professional Administrative
Sitel
02.2003 - 03.2004
Senior Correspondence Representative/Acct. Specialist
First National Bank of Marin
09.2000 - 08.2002
Pricing Processor
Marmaxx Distribution Center
06.1999 - 07.2000
Cashier/Clerk
Circle K Convenience Store
11.1998 - 08.1999
Diploma - General Studies
Collins High School
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