Sumner Wood
Tifton,Georgia
Summary
Accomplished Server Trainer at Cracker Barrell and Lead Detailer at Sumner's Detailing Services, specializing in operational efficiency and automotive detailing. Expert in training and mentoring, achieving significant improvements in service quality and detailing efficiency. Demonstrated excellence in quality assurance and high-pressure washing, enhancing customer satisfaction and vehicle longevity.
Overview
4
4
years of professional experience
Work History
Server Trainer
Cracker Barrell
05.2021 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Promoted positive workplace relationships by mediating conflicts between serving staff members as needed.
- Collaborated with management to develop targeted training initiatives addressing specific areas of improvement in service quality.
Lead Detailer
Sumner's Detailing Services
10.2020 - Current
- I used many different types of equipment while cleaning and restoring vehicles including sandblasters, sandpaper, air compressors, steamers, pressure washers, paint spray guns, grinders, paint strippers, and floor jacks.
- I self-ran and operated a small detailing business.
- I made use of different putties, paints, dyes, and coatings to restore visual imperfections such as dents, scratches, and discoloration.
- I worked on many materials such as steel, aluminum, leather, glass, and acrylic.
- I made sure to properly use this equipment by adjusting pressure levels and the size of streams in order to prevent further damage.
- I learned some basic mechanical comprehension in order to ensure my equipment was functioning properly, and maintaining its shape.
- I made use of different putties, paints, dyes, and coatings to restore visual imperfections such as dents, scratches, and discoloration.
- Maintained a thorough understanding of industry standards and best practices for structural steel detailing.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Conducted thorough inspections of vehicles before and after detailing to ensure complete customer satisfaction.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Applied ceramic coatings for long-lasting protection against environmental hazards, increasing vehicle longevity.
- Streamlined the detailing process for increased efficiency and reduced turnaround time.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Utilized high-pressure washers to clean vehicles and equipment.
Education
No Degree - Biochemistry
Abraham Baldwin Agricultural College
Tifton, GA05-2025
Skills
- Operational Efficiency
- Deadline Management
- Training and mentoring
- Quality Assurance
- Self regulating
- Automotive detailing
- Interior detailing proficiency
- High-pressure washing
- Engine bay detailing
Timeline
Server Trainer
Cracker Barrell
05.2021 - Current
Lead Detailer
Sumner's Detailing Services
10.2020 - Current
No Degree - Biochemistry
Abraham Baldwin Agricultural College
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