Summary
Overview
Work History
Education
Timeline
Generic

Sunanda Borra

Warrington,PA

Summary

Compassionate Patient Concierge adept at maintaining high productivity and efficiently completing tasks. Possess specialized skills in patient scheduling, medical billing, and providing personalized customer service. Excel in communication, empathy, and problem-solving to enhance patient satisfaction and streamline hospital operations.

Overview

22
22
years of professional experience
6
6
years of post-secondary education

Work History

Patient Conceirge(PSR Front Desk

St Luke’s Neurosurgery
Colmar, Pennsylvania
04.2023 - Current

Checked in and out patients, scheduled new and follow-up appointments, and coordinated with central scheduling for MRIs and imaging studies.

  • Coordinated patient appointments and managed scheduling for neurosurgery consultations.
  • Assisted patients in completing intake forms and understanding insurance requirements.
  • Communicated effectively with healthcare providers to relay patient information.

Patient Service Representative

Penn Medicine Radiation Oncology
Doylestown, Pennsylvania
09.2020 - 03.2023
  • Welcomed patients and families to enhance comfort and satisfaction at healthcare facility.
  • Coordinated appointment scheduling with medical staff and patient needs to optimize workflow.
  • Maintained accuracy of patient records in electronic health record systems to support quality care.

Patient Service Representative

Doylestown Hospital MRI
Doylestown, Pennsylvania
04.2004 - 09.2020

Schedule MRIs,verify insurance,verify implants are safe and retrieve all relevant records or: operation reports and implant cards to ensure patient safety and clearance for MRI.

  • Managed patient scheduling and appointment coordination for radiation oncology services.
  • Provided exceptional customer service to patients and families in a fast-paced environment.
  • Assisted patients with insurance verification and financial counseling processes.

Education

Bachelor of Science - Business Administration

King's College
Wilkes-Barre, PA
05.1998 - 05.2001

Associate of Applied Science - Business Management Technology

Luzerne County Community College
Nanticoke, PA
08.1995 - 05.1998

Timeline

Patient Conceirge(PSR Front Desk

St Luke’s Neurosurgery
04.2023 - Current

Patient Service Representative

Penn Medicine Radiation Oncology
09.2020 - 03.2023

Patient Service Representative

Doylestown Hospital MRI
04.2004 - 09.2020

Bachelor of Science - Business Administration

King's College
05.1998 - 05.2001

Associate of Applied Science - Business Management Technology

Luzerne County Community College
08.1995 - 05.1998
Sunanda Borra