Sunayah Deese
Baldwin,NY
Summary
Professional with 5+ years of experience in fast-paced, customer-facing roles. Skilled in problem solving, multitasking, and creating positive experiences even in escalated situations. Known for being compassionate, patient, and easy to work with. Ready to bring these strengths into a customer support or call center role.
Overview
5
5
years of professional experience
Work History
NEMT Call Center Agent (Medicaid)
Medical Answering Services LLC.
New York, New York
10.2025 - Current
- Scheduled non-emergency medical transportation for NYS Medicaid enrollees.
- Collected and entered patient and appointment details accurately.
- Coordinated with multiple transportation providers to confirm rides.
- Assisted enrollees with scheduling, changes, and general inquiries.
- Maintained confidentiality and followed all HIPAA guidelines.
- Managed high volume inbound calls.
Sales Associate
Old Navy, Gap
Levittown, New York
09.2022 - 09.2025
- Provided fast, friendly, and accurate service in high-volume retail environment.
- Resolved customer concerns with professionalism and empathy at the registers and on the sales floor.
- Managed returns, exchanges, and loyalty program enrollments efficiently.
- Collaborated with team members to achieve daily sales and service objectives.
Sales Associate / Customer Service
Kohl's
Oceanside, New York
05.2021 - 08.2022
- Responded to customer calls addressing product availability
- Provided friendly, accurate, and efficient service over the phone, often resolving issues
- Handled in-store customer support, returns, and transactions during high-traffic periods
Education
Bachelor of Science - Communications
Farmingdale State College
Farmingdale, NY05-2025
Associate of Applied Science - Communications
Fashion Institute of Technology
New York (City), NY08-2022
Skills
Customer Service & Phone Support
Multitasking in Fast-Paced Environments
Conflict Resolution & De-escalation
Data Entry & Analysis
Strong Communication Skills (Verbal & Written)
Dependable & Punctual
Timeline
NEMT Call Center Agent (Medicaid)
Medical Answering Services LLC.
10.2025 - Current
Sales Associate
Old Navy, Gap
09.2022 - 09.2025
Sales Associate / Customer Service
Kohl's
05.2021 - 08.2022
Bachelor of Science - Communications
Farmingdale State College
Associate of Applied Science - Communications
Fashion Institute of Technology