Suncerie Daye
Panama City Beach,FL
Summary
Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.
Overview
7
7
years of professional experience
Work History
Call Center Customer Service Representative
Peaden Air Conditioning Plumbing and Electrical
Panama City, FL
05.2025 - 12.2025
- Answer inbound calls promptly and professionally, providing excellent customer service to all clients.
- Schedule service appointments for HVAC, plumbing, and electrical technicians using company software.
- Verify customer information and update records accurately in the database.
- Listen to customer needs and recommend appropriate services or maintenance options.
Customer Service Associate
Amazon Fresh
Seattle, WA
05.2023 - 11.2023
- Greet customers, assist with locating products, and provide a friendly, helpful shopping experience.
- Respond to customer questions about pricing, product availability, store layout, and Amazon services.
- Handle customer complaints and escalate issues to supervisors when needed.
Front Desk Associate
Austin Community College
Austin, TX
02.2019 - 03.2020
- Manage front desk phones and emails, responding to inquiries or routing messages to the correct department.
- Update logs, usage records, and daily activity reports to support lab tracking and operations.
- Schedule appointments, workshops, or lab sessions as required by department procedures.
Education
Associate's Degree - Psychology
Gulf Coast State College
Panama City, FL2 Years of College or a Technical or Vocational School - Computer Science
Austin Community College
Austin, TXVocational School Certificate - Application Development and Testing
Seattle Central College
Seattle, WASkills
- Call center operations
- Call management
- Payment processing
- Documentation and reporting
- Account management
- Telephone etiquette
Timeline
Call Center Customer Service Representative
Peaden Air Conditioning Plumbing and Electrical
05.2025 - 12.2025
Customer Service Associate
Amazon Fresh
05.2023 - 11.2023
Front Desk Associate
Austin Community College
02.2019 - 03.2020
2 Years of College or a Technical or Vocational School - Computer Science
Austin Community College
Vocational School Certificate - Application Development and Testing
Seattle Central College
Associate's Degree - Psychology
Gulf Coast State College