Sunday Lloyd
Ocala,FL
Summary
Versatile and empathetic professional with a proven track record at Red Fern Pet Lodge, adept in managing challenging situations and fostering strong client relationships. Skilled in multitasking and thriving under pressure, I've significantly enhanced customer satisfaction and operational efficiency. Expertise in animal care and customer service, ensuring high standards of welfare and client trust.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dog Groomer
Red Fern Pet Lodge
12.2023 - Current
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
Dog Bather
The Works Dog Grooming
05.2023 - Current
Kennel Supervisor
Red Fern Pet Lodge
07.2021 - 12.2023
- Continuously updated knowledge of best practices in animal care and facility management, implementing new techniques when applicable to improve overall operations.
- Implemented quality control measures to maintain high standards of cleanliness and animal welfare throughout the facility.
- Held daily meetings prior to each shift to inform all staff of any animal ailments, feeding issues, and/or weather conditions.
- Coordinated the placement of each staff member throughout the day, delegating tasks where necessary and overseeing dog play groups.
- Communicated with customers in regards to their animals wellbeing.
FOH Manager
Arianna’s Pizza
06.2020 - 08.2023
- Improved customer satisfaction by implementing efficient front-of-house operations.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation.
- Implemented new menu items in coordination with the owner, boosting overall sales revenue.
- Fully trained throughout front and back of house, from dish pit, the line, expo, and on the floor.
Education
Animal Grooming
Paragon
Skills
- Patience and Empathy
- Relationship Building
- Customer Service
- Multi-tasking
- Ability to work well under pressure
Certification
Canine/Feline CPR Certified
Geriatric Canine Handling Certified
Timeline
Dog Groomer
Red Fern Pet Lodge
12.2023 - Current
Dog Bather
The Works Dog Grooming
05.2023 - Current
Kennel Supervisor
Red Fern Pet Lodge
07.2021 - 12.2023
FOH Manager
Arianna’s Pizza
06.2020 - 08.2023
Canine/Feline CPR Certified
Geriatric Canine Handling Certified
Animal Grooming
Paragon
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