Sundus Aden
Bridgeport,CT
Summary
Motivated and detail-oriented individual with customer service experience and excellent communication skills. Dedicated to providing exceptional support. Seeking part-time customer service role.
Overview
7
7
years of professional experience
Work History
Night Auditor
Hampton Inn By Hilton
Stamford , CT
2021.10 - 2023.03
- Maintained a high level of accuracy and efficiency in all customer interactions.
- Worked independently in a remote setting, demonstrating self-motivation and accountability.
- Collaborated effectively with team members to ensure seamless customer support.
- Identified opportunities for process improvement and contributed to enhancing customer experience.
Sales Associate
Zara
Norwalk , CT
2019.08 - 2021.01
- Demonstrated attention to detail, multitasking, and conflict resolution skills.
- Effectively managed and resolved customer complaints in a professional manner.
- Provided exceptional customer service by aiding in the search for specific items, responding to inquiries, and delivering knowledgeable product suggestions.
Supervisor
Chops Smoke Shop
Bridgeport , CT
2017.07 - 2019.07
- Managed and supervised staff in the sales of tobacco products to customers.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Conducted weekly team meetings to review upcoming tasks and project deadlines.
- Conducted monthly inventory checks to maintain optimal stock levels for all products.
Cashier/Sales Associate
CVS Pharmacy
Norwalk , CT
2016.07 - 2018.07
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered efficient, amiable, precise, and secure customer service.
- Resolved customer complaints professionally in accordance with company policy.
Education
High School Diploma -
Central High School
Bridgeport, CT2014-06
Skills
- Teamwork and Collaboration
- Processing Registrations
- Tracking expenses
- Complaints Management
- Front Desk Operations
- Ledger Updates
- Problem-Solving
- Multitasking and Organization
Languages
Somali
Native/ Bilingual
English
Professional
Affiliations
- Bridgeport Rescue Mission (03/2022 - Present): Worked in the soup kitchen providing food to the homeless.
Timeline
Night Auditor
Hampton Inn By Hilton
2021.10 - 2023.03
Sales Associate
Zara
2019.08 - 2021.01
Supervisor
Chops Smoke Shop
2017.07 - 2019.07
Cashier/Sales Associate
CVS Pharmacy
2016.07 - 2018.07
High School Diploma -
Central High School
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