Sunehra Salsabil Subha
Upper Darby,PA
Summary
Customer-focused professional pursuing an Associate Degree in Health Sciences with experience in sales, customer service, and banking operations. Skilled in building client relationships, resolving inquiries, and delivering effective solutions. Proficient in POS & CRM systems, data entry, and problem-solving. Seeking a Retail Banking or Operations Associate role to contribute to customer satisfaction and business growth.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
European Wax Center
Bryn Mawr, Pennsylvania
09.2025 - Current
- Customer Service & Guest Relations
- Appointment Scheduling & Calendar Management
- Phone Etiquette & Professional
- Communication
- Sales & Upselling Services (packages, retail products)
- Point of Sale (POS) Transactions & Payment Processing
- Organization & Multitasking in Fast-Paced Environment
- Conflict Resolution & Problem Solving
- Data Entry & Record Keeping
- Verified identity and medication documents for new customers before opening accounts in accordance with company policies.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Team Collaboration & Support
- Maintaining Clean & Professional Reception Area
Assistant Manager
Songsan KBBQ
Ardmore, Pennsylvania
09.2023 - 07.2025
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Managed the POS & CRM system and entered 35+ orders per hour with zero errors.
- Collaborated with management on developing strategic plans for achieving business goals.
- Onboarded & delivered exceptional client service to 60 customers per shift during busy period.
- Helped train 10+ new staff to use the technical systems.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Front of House Employee
Ajwaa Halal
Upper Darby, Pennsylvania
02.2023 - 08.2023
- Provided accurate cash register operations, including accepting payments.
- Resolved customer complaints regarding sales and service.
- Organized shelves and displays to maintain an orderly store appearance.
- Answered customer questions concerning product, location and price.
- Issued receipts, refunds, credits or change.
- Trained and mentored new cashiers to maximize performance.
Customer Service Representative
City Bank
Dhaka, Bangladesh
02.2022 - 10.2022
- Greeted customers and responded to inquiries (in-person, phone, email, and chat).
- Provided information about products, services, and policies.
- Assist customers with deposits, withdrawals, and check cashing.
- Explain account types, credit cards, or loan products.
- Guided customers in using digital services such as apps and websites.
- Maintained accurate records of customer interactions.
- Referred customers to specialists for loans, mortgages, or investments.
Sales Associate
Miniso
Dhaka , Bangladesh
04.2021 - 10.2021
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for the sales floor by pricing and tagging.
- Helped customers with product-related questions, answered calls, and resolved issues in busy situations.
- Grew sales, boosted profits, and enhanced sales training.
- Accurately processed POS transactions, handling cash, cards, and receipts.
- Trained and developed new hires in product knowledge, customer service, and company processes.
- Worked collaboratively with the store's support system team to solve issues related to operating systems and network.
Education
High School Diploma - Science Education
Scholastica
Dhaka, Bangladesh7 2022
Associate of Science - Science for Health Profession
Delaware County Community College
Media, PA1 2023
Skills
- Customer Service
- Product and Service Sales
- POS & CRM System
- Cash & Credit Transactions
- Data Entry
- Hardware Knowledge: Desktop, Laptop & Printer
- Inventory Management
- Operating System: Windows, macOS
- Computer Skills
- Team Training & Leadership
- Communication & Collaboration
- Problem-solving & Adaptability
- Multitasking & Organizational Skills
- Time Management
- Attention to Details
- Sales growth
- Marketing tactics
Timeline
Front Desk Receptionist
European Wax Center
09.2025 - Current
Assistant Manager
Songsan KBBQ
09.2023 - 07.2025
Front of House Employee
Ajwaa Halal
02.2023 - 08.2023
Customer Service Representative
City Bank
02.2022 - 10.2022
Sales Associate
Miniso
04.2021 - 10.2021
High School Diploma - Science Education
Scholastica
Associate of Science - Science for Health Profession
Delaware County Community College
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