Summary
Overview
Work History
Education
Skills
Timeline
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Sunehra Salsabil Subha

Upper Darby,US

Summary

Customer-focused professional pursuing an Associate Degree in Health Sciences with experience in sales, customer service, and banking operations. Skilled in building client relationships, resolving inquiries, and delivering effective solutions. Proficient in POS & CRM systems, data entry, and problem-solving. Seeking a Retail Banking or Operations Associate role to contribute to customer satisfaction and business growth.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

European Wax Center
04.2025 - Current
  • Customer Service & Guest Relations
  • Appointment Scheduling & Calendar Management
  • Phone Etiquette & Professional
  • Communication
  • Sales & Upselling Services (packages, retail products)
  • Point of Sale (POS) Transactions & Payment Processing
  • Organization & Multitasking in Fast-Paced Environment
  • Conflict Resolution & Problem Solving
  • Data Entry & Record Keeping
  • Verified identity and medication documents for new customers before opening accounts in accordance with company policies.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Team Collaboration & Support
  • Maintaining Clean & Professional Reception Area

Assistant Manager

Songsan KBBQ
09.2023 - 03.2025
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Managed the POS & CRM system and entered 35+ orders per hour with zero errors.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Onboarded & delivered exceptional client service to 60 customers per shift during busy period.
  • Helped train 10+ new staff to use the technical systems.
  • Recruited and trained new employees to meet job requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Front of House Employee

Ajwaa Halal
02.2023 - 08.2023
  • Provided accurate cash register operations, including accepting payments.
  • Resolved customer complaints regarding sales and service.
  • Organized shelves and displays to maintain an orderly store appearance.
  • Answered customer questions concerning product, location and price.
  • Issued receipts, refunds, credits or change.
  • Trained and mentored new cashiers to maximize performance.

Customer Service Representative

City Bank
01.2021 - 10.2021
  • Greeted customers and responded to inquiries (in-person, phone, email, and chat).
  • Provided information about products, services, and policies.
  • Assist customers with deposits, withdrawals, and check cashing.
  • Explain account types, credit cards, or loan products.
  • Guided customers in using digital services such as apps and websites.
  • Maintained accurate records of customer interactions.
  • Referred customers to specialists for loans, mortgages, or investments.

Sales Associate

Miniso
01.2022 - 05.2022
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for the sales floor by pricing and tagging.
  • Helped customers with product-related questions, answered calls, and resolved issues in busy, high-stress situations.
  • Grew sales, boosted profits, and enhanced sales training.
  • Accurately processed POS transactions, handling cash, cards, and receipts.
  • Trained and developed new hires in product knowledge, customer service, and company processes.
  • Worked collaboratively with the store's support system team to solve issues related to operating systems and network.

Front Desk Agent

Four Points By Sheraton
07.2022 - 11.2022
  • Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
  • Processing payments, deposits, and refunds (cash, card, digital)
  • Maintaining accurate guest records and billing information
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Managing room assignments and availability
  • Coordinating with housekeeping and maintenance on room status
  • Generating reports, revenu and daily logs
  • Resolved guest inquiries and concerns promptly, maintaining high service standards.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Trained new front desk staff on policies, customer service protocols, and operational procedures.
  • Maintained clean and organized front desk areas to uphold polished company image

Education

Associate of Science - Science for Health Profession

Delaware County Community College
Media, PA
01.2023

High School Diploma - Science Education

Scholastica
Dhaka
07.2022

Skills

  • Customer Service
  • Product and Service Sales
  • POS & CRM System
  • Cash & Credit Transactions
  • Data Entry
  • Hardware Knowledge: Desktop, Laptop & Printer
  • Inventory Management
  • Operating System: Windows, macOS
  • Computer Skills
  • Team Training & Leadership
  • Communication & Collaboration
  • Problem-solving & Adaptability
  • Multitasking & Organizational Skills
  • Time Management
  • Attention to Details
  • Sales growth
  • Marketing tactics

Timeline

Front Desk Receptionist

European Wax Center
04.2025 - Current

Assistant Manager

Songsan KBBQ
09.2023 - 03.2025

Front of House Employee

Ajwaa Halal
02.2023 - 08.2023

Front Desk Agent

Four Points By Sheraton
07.2022 - 11.2022

Sales Associate

Miniso
01.2022 - 05.2022

Customer Service Representative

City Bank
01.2021 - 10.2021

Associate of Science - Science for Health Profession

Delaware County Community College

High School Diploma - Science Education

Scholastica

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Sunehra Salsabil Subha