Taylor Paquette
Clovis,NM
Summary
Dedicated and reliable Regional manager with a proven track record of leading high-performing teams across multiple locations. Known for a hands-on leadership style, strong operational insight, and a passion for developing people and processes that drive business success. Brings a collaborative, team-first mindset and thrives in dynamic environments where coaching, accountability, and culture-building are key. Seeking a new opportunity to contribute to a values-driven organization where leadership, teamwork, and growth are at the forefront.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Regional Manager
European Wax Center
Michigan
05.2024 - 09.2025
- Leading multi-unit operations, driving sales growth, and optimizing team performance.
- Serve as the primary HR point of contact for 40+ employees and managers across all three locations.
- Processed payroll for over 40 employees.
- Coordinate recruitment, onboarding, and offboarding processes in alignment with company policies.
- Maintain accurate employee records and ensure compliance with local, state, and federal employment laws.
- Support performance management processes, including evaluations, disciplinary actions, and employee development plans.
- Assist with benefits administration and employee leave tracking.
- Conduct routine HR audits and support policy implementation across all centers.
- Provide on-site and virtual coaching to team leads and employees to support performance improvement and career growth.
- Promote a positive and inclusive work culture through regular communication & training sessions to build high performing teams.
- Identify training needs and facilitate or coordinate learning and development opportunities.
- Foster associate engagement through regular check-ins, feedback sessions, and recognition programs.
- Manage the center’s productivity, sales, and morale to ensure goals are achieved.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Center Manager
European Wax Center
Brighton, MI
03.2023 - 05.2024
- Led operational strategies to enhance customer service and increase client retention.
- Managed team performance through training, coaching, and performance evaluations.
- Developed and implemented marketing initiatives to drive local brand awareness.
- Oversaw inventory management, ensuring product availability and minimizing waste.
- Analyzed customer feedback to identify areas for service improvement and associate training needs.
- Facilitated regular center meetings to ensure alignment on goals and operational standards.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Processed payroll for over 15 employees.
- Managed work and performance of more than 15 employees.
- Enhanced center's online presence, creating engaging content that increased website traffic and client engagement.
- Boosted customer satisfaction, meticulously tracking and addressing feedback for continuous service improvement.
Bartender
Big Hart Brewing
Hart, MI
05.2021 - 03.2023
- Implemented effective cleanliness protocols to maintain health and safety standards in the bar area.
- Collaborated with kitchen staff to ensure timely service of food and beverage orders.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, and setting up for the incoming shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Wax Specialist
European Wax Center
San Antonio, TX
05.2020 - 05.2021
- Delivered exceptional waxing services, ensuring client comfort and satisfaction throughout each appointment.
- Educated clients on post-wax care, enhancing their experience and promoting service retention.
- Maintained cleanliness and organization of workstations, adhering to sanitation standards and protocols.
- Complied with state licensing regulations by maintaining required documentation and participating in continuing education courses as needed.
- Maintained strict adherence to sanitation guidelines, promoting a safe and hygienic environment.
- Performed skin assessments to determine appropriate products and wax types for individual client needs.
Center Manager
European Wax Center
Virginia Beach, VA
10.2019 - 05.2020
- Led operational strategies to enhance customer service and increase client retention.
- Managed team performance through training, coaching, and performance evaluations.
- Developed and implemented marketing initiatives to drive local brand awareness.
- Oversaw inventory management, ensuring product availability and minimizing waste.
- Analyzed customer feedback to identify areas for service improvement and associate training needs.
- Facilitated regular center meetings to ensure alignment on goals and operational standards.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Processed payroll for over 15 employees.
- Managed work and performance of more than 15 employees.
- Enhanced center's online presence, creating engaging content that increased website traffic and client engagement.
- Boosted customer satisfaction, meticulously tracking and addressing feedback for continuous service improvement.
Assistant Manager Wax Specialist
European Wax Center
Newport News & Chesapeake, VA
10.2016 - 10.2019
- Managed team operations to ensure high-quality waxing services and customer satisfaction.
- Trained and mentored staff to enhance service delivery and operational efficiency.
- Conducted performance evaluations, providing feedback to foster professional development.
- Analyzed customer feedback to identify areas for service improvement and staff training needs.
- Oversaw inventory management, ensuring adequate supplies while minimizing wastage.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Delivered exceptional waxing services, ensuring client comfort and satisfaction throughout each appointment.
- Educated clients on post-wax care, enhancing their experience and promoting service retention.
- Maintained cleanliness and organization of workstations, adhering to sanitation standards and protocols.
- Complied with state licensing regulations by maintaining required documentation and participating in continuing education courses as needed.
- Maintained strict adherence to sanitation guidelines, promoting a safe and hygienic environment.
- Performed skin assessments to determine appropriate products and wax types for individual client needs.
Education
Cosmetology (Trade school) -
Douglas J Aveda Institute
Ann Arbor, MI06.2014
High School - undefined
Kearsley High School
Flint, MI05.2010
Skills
- Staff training and development
- Operational management
- Staff supervision
- Goals and performance
- Human resources management
- Training and coaching
- Multi-unit management
- Customer service
- Strong multitasking
- Highly reliable
Certification
- State of Michigan - Cosmetology License, 2014-2028
- State of Virginia - Cosmetology License, 2016-2020
- State of Texas- Cosmetology License, 2020-2022
Timeline
Regional Manager
European Wax Center
05.2024 - 09.2025
Center Manager
European Wax Center
03.2023 - 05.2024
Bartender
Big Hart Brewing
05.2021 - 03.2023
Wax Specialist
European Wax Center
05.2020 - 05.2021
Center Manager
European Wax Center
10.2019 - 05.2020
Assistant Manager Wax Specialist
European Wax Center
10.2016 - 10.2019
High School - undefined
Kearsley High School
Cosmetology (Trade school) -
Douglas J Aveda Institute