Sungjoon Park
Edina,Minnesota
Summary
Dynamic sales professional with a proven track record at Sleep Number, adept in customer relationship building and sales expertise. Excelled in upselling, closing 83% of inbound sales, and generating over $1 million in annual sales for three consecutive years at Sleepnumber. Skilled in interpersonal communication and customer service, consistently enhancing client satisfaction and expanding customer bases.
Overview
7
7
years of professional experience
Work History
Sales Representative
Sleep Number
02.2020 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Sold over 1 million dollars per year the last 3 years.
- 2nd most units sold in minnesota district in the year 2023.
- Assist with general wellbeing for the store such as opening and closing, cleaning, inventory, and deposits.
Inbound Sales Representative
Stauer
09.2024 - 12.2024
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
- Answer 50-70 inbound calls per day with average 83% closing rate.
- Upsold 78% of customers into membership or add on.
Assistant Manager
JCPenney
09.2019 - 02.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assist the general manager with scheduling and time cards.
General Warehouse Worker
Best Buy
02.2018 - 03.2019
- Received and processed warehouse orders using handheld scanner.
- Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Communicated effectively with supervisors regarding issues affecting warehouse operations or performance metrics.
Education
Bachelor of Arts - Kinesiology
University of North Dakota
Grand Forks, ND06-2019
High School Diploma -
Edina High School
Edina, MN06-2015
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Cold calling
- Staff training
- Sales expertise
- Sales closing
- Sales presentations
- Product and service knowledge
- Upselling and cross selling
- Objection handling
Languages
Korean
Native or Bilingual
English
Native or Bilingual
Timeline
Inbound Sales Representative
Stauer
09.2024 - 12.2024
Sales Representative
Sleep Number
02.2020 - Current
Assistant Manager
JCPenney
09.2019 - 02.2020
General Warehouse Worker
Best Buy
02.2018 - 03.2019
Bachelor of Arts - Kinesiology
University of North Dakota
High School Diploma -
Edina High School
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