Sung Kyu Park
Albertson,NY
Summary
Successfully manages high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Familiar with verifying tax, credit, employment, loan, personal and residential histories. Comfortable working alone or with team members to accomplish tasks and enhance processes.
Overview
9
9
years of professional experience
Work History
Bubble Tea Owner
SS Park 2 Inc
Lynbrook, NY
12.2022 - Current
- Oversaw budgeting and financial management.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided direction and guidance to employees.
- Managed daily operations of business, including hiring and training staff.
- Implemented quality assurance processes to ensure product excellence.
- Created marketing campaigns to attract new customers.
Manager of Operations
Grand Bagel
Baldwin, NY
06.2022 - Current
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Mortgage Loan Processor
Tristate Mortgage
Manhattan, NY
06.2022 - 02.2025
- Managed conditions sent from underwriting departments.
- Inspected loan documentation for mistakes and corrected discrepancies.
- Calculated borrowers' income and debt ratios to assess loan eligibility.
- Prepared and reviewed loan closing documents to ensure compliance with lender requirements.
- Reviewed and verified loan application documents for completeness and accuracy.
Mortgage Loan Processor
Pine Mortgage
Bayside, NY
02.2020 - 06.2022
- Reviewed loan applications and verified accuracy of borrower information.
- Ordered appraisals and title services on behalf of borrowers when necessary.
- Organized files electronically according to document type and date received.
- Verified that all conditions of the loan have been met prior to disbursement of funds.
- Coordinated activities between lenders, attorneys, realtors, insurance companies.
- Submitted completed loan packages to underwriting department for approval or denial decisions.
- Processed loan documents and ensured compliance with federal regulations.
National Guard
U.S Army
Farmingdale, NY
06.2016 - 06.2022
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
Verizon Sales Representatives
Verizon
Flushing, NY
01.2019 - 02.2020
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Performed market research to identify potential sales opportunities.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed and maintained relationships with customers to ensure repeat business.
Education
High School Diploma -
Great Neck South High School
Great Neck06-2013
Some College (No Degree) - Physician Assistance
St. John's University
Jamaica, NYSome College (No Degree) - Business
Queensborough Community College
Oakland Gardens, NYSkills
- Budget management
- Customer satisfaction
- Employee training
- Quality assurance
- Marketing strategy
- Inventory management
- Loan processing
- Team collaboration
- Problem solving
- Data analysis
- Customer service
Languages
English
Professional
Korean
Professional
Timeline
Bubble Tea Owner
SS Park 2 Inc
12.2022 - Current
Manager of Operations
Grand Bagel
06.2022 - Current
Mortgage Loan Processor
Tristate Mortgage
06.2022 - 02.2025
Mortgage Loan Processor
Pine Mortgage
02.2020 - 06.2022
Verizon Sales Representatives
Verizon
01.2019 - 02.2020
National Guard
U.S Army
06.2016 - 06.2022
High School Diploma -
Great Neck South High School
Some College (No Degree) - Physician Assistance
St. John's University
Some College (No Degree) - Business
Queensborough Community College
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