Hi, I’m
Suni Newcomb
Jesup,GA
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
3
years of professional experience
Work History
US Army
Information Technology Specialist
12.2019 - 08.2021
Job overview
- Communicated regularly with customers concerning data exchange and technology integration.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Documented support interactions for future reference.
- Monitored systems in operation and quickly troubleshot errors.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Configured hardware and granted system permissions to new employees.
- Managed high levels of call flow and responded to technical support needs.
- Facilitated best user experience through continuous support and communication of system changes.
- Set up network profiles, security permissions and file sharing systems.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Used ticketing systems to manage and process support actions and requests.
- Set up Government Iphones and provided user support for accounts and techincal issues
US Army
Information Technology Specialist
12.2018 - 12.2019
Job overview
- Communicated regularly with customers concerning data exchange and technology integration.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Coached and trained end-users on functions, features and basic troubleshooting of software such MS Teams and Microsoft 365.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Monitored systems in operation and quickly troubleshot errors.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Configured hardware and granted system permissions to new employees.
- issued and configured government Iphones to users and offered continuous support with profile and account upkeep or transfers.
Education
US Army Signal SchoolAugusta, GA
No Degree from Military Information Systems Technology
09.2018
T Dewitt Taylor Middle High SchoolPierson, FL
High School Diploma
05.2017
Skills
- Document Review
- Network Administration
- Advanced Computer Proficiency
- Problem-Solving Skills
- Network Infrastructure Updates
- Device Configuration
- Safety Protocols
- Time Management
Timeline
Information Technology Specialist
US Army
12.2019 - 08.2021
Information Technology Specialist
US Army
12.2018 - 12.2019
US Army Signal School
No Degree from Military Information Systems Technology
T Dewitt Taylor Middle High School
High School Diploma
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