Sunil Patel
New Paltz,NY
Summary
Coordinated Hotel Lab Manager with more than 16 years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. History of driving company growth through online marketing and search engine optimizations.
Overview
22
22
years of professional experience
Work History
Hotel General Manager
Rodeway Inn & Suites
11.2015 - Current
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Supervised team of 6 front desk agents and helped to resolve issues arising during shifts.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Provided exceptional service and assistance to guests upon check-in.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Provided services efficiently and with high level of accuracy.
- Increased customer service ratings through personable service.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Implemented successful strategies to increase customer satisfaction.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Developed and implemented promotional strategies to increase occupancy.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
Hotel Manager
Iris Hotel Group
11.2007 - 04.2015
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
Software Support Analyst
SBI Bank Corp
01.2002 - 03.2004
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
Education
Bachelor of Science - Zoology
South Gujarat University
Surat, Gujarat, India03.2003
No Degree - E Commerce
KarRox Technologies Ltd
Navsari, Gujarat, India05.2002
Certificate in Medical Laboratory Technology - Medical Laboratory Technology
Agrawal Institute of Medical Science
Vapi, Gujarat, India10.1999
Bachelor of Science - Chemistry
South Gujarat University
Surat, Gujarat, India04.1999
Skills
- Profit Margins
- Vendor Interaction
- Team Meetings
- Hotel Marketing
- Creative Issue Resolution
- Sales Presentation
- Software Deployment Support
- Problem Description
- Technical Presentations
- Team Support
- Customer Care
- Auditing Service Requests
Timeline
Hotel General Manager
Rodeway Inn & Suites
11.2015 - Current
Hotel Manager
Iris Hotel Group
11.2007 - 04.2015
Software Support Analyst
SBI Bank Corp
01.2002 - 03.2004
Bachelor of Science - Zoology
South Gujarat University
No Degree - E Commerce
KarRox Technologies Ltd
Certificate in Medical Laboratory Technology - Medical Laboratory Technology
Agrawal Institute of Medical Science
Bachelor of Science - Chemistry
South Gujarat University
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