Hi, I’m
SUNNI TRIBBLE
Senior Account Specialist
Leander,TX
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about remote work from home practices and documentation requirements.
Overview
3
years of professional experience
1
year of post-secondary education
2
Certifications
Work History
Bread FinancialLeander, TX
SENIOR ACCOUNT SPECIALIST
08.2022 - Current
Job overview
- Used VCARS Avaya to keep accurate records to assist clients and maintain account notes.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
General MotorsLeander, TX
Electronic Vehicle Concierge
09.2021 - 08.2022
Job overview
- Analyzed best practices to promote deployment of electric vehicles, critically assessing role of regulations, incentives and charging infrastructure.
- Contributed written and graphic content to publications, reports, papers and presentations.
- Investigated electric vehicle charging infrastructure-related questions.
MMCLeander, Texas
TEAM LEADER
01.2021 - 09.2021
Job overview
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Facilitated training for associates through daily coaching and regular performance appraisals.
Gary Job Corps CenterSan Marcos, Texas
TEACHER'S ASSISTANT
04.2019 - 03.2020
Job overview
- Worked with lead teacher to monitor class schedule and take attendance.
- Graded assignments and reported individual progress to teacher.
- Applied specialized teaching techniques to reinforce social and communication skills.
Education
Southwest Texas High SchoolSan Marcos, TX
High School Diploma
04.2019 - 02.2020
Central Texas CollegeKilleen, TX
from Human Resource Management
Skills
Key performance indicators
Account management
Employee Evaluation
Staff education and training
Complaint resolution
Certification
Microsoft Office Specialist, Word
Accomplishments
- Supervised team of 35 staff members.
- Achieved 75% increase in BQA scores by introducing my very own training and development plan for MMC to use.
Timeline
SENIOR ACCOUNT SPECIALIST
Bread Financial
08.2022 - Current
Electronic Vehicle Concierge
General Motors
09.2021 - 08.2022
TEAM LEADER
MMC
01.2021 - 09.2021
TEACHER'S ASSISTANT
Gary Job Corps Center
04.2019 - 03.2020
Southwest Texas High School
High School Diploma
04.2019 - 02.2020
Central Texas College
from Human Resource Management