Sunny Chan
San Antonio,TX
Summary
Certified Scrum Master and Product Owner with 6 years of experience transitioning from software development to Agile leadership roles. Demonstrated success in delivering customer-focused solutions, optimizing team performance, and achieving measurable business outcomes through Agile practices and collaborative leadership. Skilled in facilitating effective communication and fostering a culture of continuous improvement. Adept at driving cross-functional teams towards success by leveraging Agile methodologies and promoting a collaborative work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CEO and Founder
HomemadeFancy LLC
03.2021 - Current
- Applied Scrum and Kanban principles to expand the fleet by 400%, reducing fleet scaling time by two weeks while driving operational efficiency
- Developed a product roadmap aligned with customer needs and business goals, achieving a 5-star customer satisfaction rating through continuous improvement
- Automated client check-in processes, reducing labor costs by 50% and streamlining operations for seamless customer experiences
- Leveraged data analytics to inform strategic decisions, optimizing resource allocation and achieving sustained profitability
- Built and nurtured a high-performing team by fostering a culture of collaboration, innovation, and continuous improvement
Mid-Level Software Engineer
USAA
06.2020 - 08.2024
- Delivered a high-impact automated total loss system that reduced labor costs by 60%, saving millions annually and improving claims processing efficiency
- Facilitated Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives to align cross-functional teams and stakeholders, ensuring consistent project success
- Designed and implemented scalable applications using React, Redux, Java, and AWS, ensuring system reliability through rigorous testing and peer reviews
- Developed detailed user stories and acceptance criteria to ensure software solutions met customer needs and delivered measurable business value
Entry-Level Software Engineer
USAA
07.2018 - 06.2020
- Pioneered a video upload feature for claims processing, reducing manual submissions by 90% and saving millions in storage and labor costs
- Partnered with Product Owners to define and prioritize backlogs, aligning development priorities with business objectives
- Contributed to Agile ceremonies by providing insights and feedback that enhanced team collaboration and streamlined development workflows
Software Developer
Kforce Professional Staffing & Solutions
10.2017 - 07.2018
- Partnered with Agile teams to deliver a Google AI-powered drone solution, accelerating total-loss evaluations and improving claims accuracy to 95% of the automated photo analysis.
- Conducted manual and automated testing to ensure high-quality deliverables, contributing to system reliability and continuous delivery pipelines
- Acted as a liaison between stakeholders and development teams to align project goals, delivering impactful outcomes on schedule
- Utilized Jira to manage tasks, track progress, and promote transparency across project workflows
Education
Computer Engineering -
San Francisco Bay University
Fremont, CA08.2016
Skills
- Scrum
- Kanban
- Backlog Prioritization
- Sprint Planning
- Leadership Skills: Team Facilitation
- Stakeholder Engagement
- Continuous Improvement
- Technical Expertise: Java
- JavaScript
- React
- Redux
- AWS
- Automation Tools
Certification
- Certified Scrum Master
- Certified Scrum Product Owner
Timeline
CEO and Founder
HomemadeFancy LLC
03.2021 - Current
Mid-Level Software Engineer
USAA
06.2020 - 08.2024
Entry-Level Software Engineer
USAA
07.2018 - 06.2020
Software Developer
Kforce Professional Staffing & Solutions
10.2017 - 07.2018
- Certified Scrum Master
- Certified Scrum Product Owner
Computer Engineering -
San Francisco Bay University
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