SUNNY DAS
Hyderabad,TG
Summary
Experienced Assistant Manager with over a decade in healthcare operations, claims management, and team leadership. Adept at denial resolution, billing operations, and financial reporting with proven ability to improve AR performance and streamline processes. Strong communicator with expertise in motivating teams, delivering client-focused results, and ensuring operational excellence.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Ascent Business Solutions
Hyderabad, TG
01.2024 - Current
- Lead daily billing operations to ensure accurate and efficient claim processing.
- Oversee claim submissions, verify codes, insurance details, and resolve denials.
- Analyze AR performance, collections, and generate financial reports for management.
- Mentor and train billing staff to drive productivity and accuracy.
- Implement process improvements to increase efficiency and revenue outcomes.
Team Lead
Ascent Business Solutions
Hyderabad
03.2017 - 12.2022
- Provided AR resolution and denial reduction strategies to maintain optimal AR days.
- Conducted weekly and monthly governance reviews with clients and leadership.
- Built high-performing teams by recognizing talent and coaching for growth.
- Facilitated seamless transitions of new business processes between offshore and onshore teams.
US Health Care Executive
AEGIS
05.2013 - 11.2015
- Handled US healthcare processes, ensuring accuracy and compliance in claims operations.
Collection Executive
CITI Collection Pvt. Ltd.
- Managed loan and credit card collections for IDBI Bank and SBI.
Telecaller Collection Executive
HSBC Credit Cards
- Assisted with overdue payments and customer collections.
Customer Care Executive
IBM Daksh (DU Telecom)
03.2010 - 03.2013
Sr. Customer Care Executive
Firstsource (Vodafone)
09.2008 - 01.2010
Education
Bachelor of Arts - Philosophy & Education
Asian International University
01.2024
ISC - undefined
Higher Secondary
01.2007
ICSE - undefined
Secondary
01.2005
Skills
- Healthcare Claims Management & Denial Resolution
- Financial Reporting & AR Analysis
- Billing Operations & Process Improvement
- Customer Relationship Management
- Leadership, Coaching & Team Building
- Strong Communication & Interpersonal Skills
- MS Office Suite
- Multimedia
- Internet Applications
Languages
English
Hindi
Bengali
Timeline
Assistant Manager
Ascent Business Solutions
01.2024 - Current
Team Lead
Ascent Business Solutions
03.2017 - 12.2022
US Health Care Executive
AEGIS
05.2013 - 11.2015
Customer Care Executive
IBM Daksh (DU Telecom)
03.2010 - 03.2013
Sr. Customer Care Executive
Firstsource (Vodafone)
09.2008 - 01.2010
Collection Executive
CITI Collection Pvt. Ltd.
Telecaller Collection Executive
HSBC Credit Cards
ISC - undefined
Higher Secondary
ICSE - undefined
Secondary
Bachelor of Arts - Philosophy & Education
Asian International University
Hobbies and Interests
Watching, Movies, Singing
Awards
Best Performer Award (Twice) – Firstsource Solutions Ltd., Recognized for performance excellence at IBM Daksh., Multiple awards in school-level quizzes, sports, and extracurricular activities.