Sunny DeAnda
Salem,OR
Summary
With over 7 years of experience in customer service, consistently demonstrating a strong work ethic and dedication to every job undertaken. Energetic and personable team player excelling in effective communication with others. Commitment to providing exceptional service has led to the development of strong interpersonal skills contributing to positive customer experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Bonaventure Senior Living
01.2019 - Current
- Managed inventory purchasing, organization and tracking.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Caregiver and MedTech
Bonaventure Senior Living
02.2019 - Current
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Administered medications and performed basic and advanced patient assessments.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Office Manager
Bonaventure Senior Living
11.2023 - 03.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Collaborated closely with sales teams to provide pre-sales technical support, enhancing the overall customer experience throughout the sales cycle.
Office Manager
Enchanted Child Care
05.2021 - 11.2021
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Sales Associate
Kohls Department Store
01.2018 - 01.2019
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Helped with purchases, locating items and signing up for rewards programs.
- Operated cash register, collected payments and provided accurate change.
- Kept fitting rooms cleaned, organized and well-maintained.
- Greeted each and every customer warmly upon entrance to fitting room area.
- Attended to customer service issues.
- Delivered excellent customer service by setting and maintaining standards for sales floor and fitting rooms.
Education
High School Diploma -
Mckay High School
Salem, OR06.2018
Skills
- Managing schedules
- Organization and efficiency
- Correspondence management
- Multitasking and prioritization
- Multi-line telephone skills
- Documentation and recordkeeping
- Customer- and service-oriented
- Excellent communication skills
Certification
- Cpr Certification
- Food Handlers
- OSHA Dementia Training
Timeline
Office Manager
Bonaventure Senior Living
11.2023 - 03.2024
Office Manager
Enchanted Child Care
05.2021 - 11.2021
Caregiver and MedTech
Bonaventure Senior Living
02.2019 - Current
Receptionist
Bonaventure Senior Living
01.2019 - Current
Sales Associate
Kohls Department Store
01.2018 - 01.2019
High School Diploma -
Mckay High School