Sunny Downs
Orlando,FL
Summary
Dynamic professional with a proven track record at Kirklands, excelling in leadership and customer service. Adept at fostering team collaboration and enhancing classroom management as a Substitute Teacher. Experience in childcare and in customer service. Passionate about customer satisfaction and driving positive outcomes, leveraging strong problem-solving abilities and effective communication skills to create engaging environments.
Overview
2
2
years of professional experience
Work History
Substitute Teacher
Kelley Services
Orlando, FL
2026.02 - Current
- Managed classroom environments and implemented lesson plans to enhance student learning.
- Fostered student engagement and ensured a safe learning environment.
- Developed teaching and classroom management skills to effectively support educators.
Assistant Manager
Kirklands
Orlando, FL
2024.08 - Current
- Coordinated store operations and team members, fostering leadership and problem-solving skills.
- Delivered customer service daily, addressing inquiries and resolving issues promptly.
- Facilitated training sessions for new staff, improving their skills for effective performance.
Education
Bachelor of Elementary Education -
University of Central Florida
Orlando, FL2026-03
Associate of Arts - Elementary Education
Seminole State College
Sanford, FL2025-12
High School Diploma -
Olympia High School
Orlando, FL2023-05
Skills
- Leadership and team management
- Customer service and problem solving
- Childcare and classroom support
- Lesson observation and educational assistance
- Curriculum development
- Cross-cultural communication
- Classroom management
- Team collaboration
- Sales monitoring
Additional Experience Projects
- Completed 40+ in-school observation hours at UCF, gaining practical experience in classroom settings. Continuing to complete these hours.
- Participated in a program mentoring an international student from Japan to improve English proficiency (5 hours). Continuing to complete more hours.
Timeline
Substitute Teacher
Kelley Services
2026.02 - Current
Assistant Manager
Kirklands
2024.08 - Current
Bachelor of Elementary Education -
University of Central Florida
Associate of Arts - Elementary Education
Seminole State College
High School Diploma -
Olympia High School