Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
Generic

Sunny Gonzales

Experienced Human Resources Professional
Crescent City,CA

Summary

Talented HR leader with a 19-year career overseeing human resources operations, including employee relations, organizational structuring and policy development. Well-versed in benefits administration and legal compliance. Forward-thinking with superior problem-solving, conflict management and organizational skills.

Employee and business-minded Human Resources Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to meet and exceed goals.

Ready to leverage training and experience to take on new challenges. Skilled and highly seasoned in employee hiring, development, and motivation. Articulate communicator accomplished in benefits administration and grievance handling. Willingness and desire to continue to learn new skills, create and develop new working relationships and to help exhibit skills I have gained through the years to put back into businesses and our community.

Overview

12
12
years of professional experience

Work History

Human Resources Manager & Gift Shop Manager

Trees of Mystery
12.2023 - 03.2024
  • Oversight and direct management of Gift Shop staff (staff of 20), Monitored and handle employee claims involving performance-based and harassment incidents
  • Motivated employees through special events, inclusion and constructive feedback
  • Devised hiring and recruitment policies
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training
  • Attend job fairs to bring in local talent for term and seasonal positions
  • Initiated and maintained workers compensation cases
  • Worked as an effective team member while contributing to local and regional HR projects.

Human Resources Manager

City of Crescent City
01.2017 - 12.2023
  • Oversight and direct management of Gift Shop staff (staff of 20), Monitored and handle employee claims involving performance-based and harassment incidents
  • Motivated employees through special events, inclusion and constructive feedback
  • Devised hiring and recruitment policies
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training
  • Attend job fairs to bring in local talent for term and seasonal positions
  • Initiated and maintained workers compensation cases
  • Worked as an effective team member while contributing to local and regional HR projects
  • At the City of Crescent City, I also had additional duties
  • I assisted the City Manager in preparing documents, scheduling meetings, including planning community events, town halls, community focus groups
  • I also have stepped in for the City Clerk in emergencies and have sat as the interim City Clerk for the time being during City Council meetings
  • I am very familiar and comfortable with working with boards and committees, public speaking and am knowledgeable about Rosenberg's Rules of Order and the Brown Act.

Human Resources Consultant

Trees of Mystery
08.2023 - 12.2023

HR Technician

County of Del Norte
01.2015 - 01.2017
  • Reviewed and processed employee requests for leaves of absence, disability absences, and other related HR issues.
  • Updated personnel files with changes in job titles, salary increases, terminations, transfers.
  • Assisted in the development and implementation of Human Resources policies and procedures.

Patient Services Representative

Sutter Coast Hospital
Crescent City
02.2012 - 01.2015
  • Greeted patients upon arrival and ensured they had the necessary paperwork completed.
  • Assisted with patient registration, insurance verification, and appointment scheduling.
  • Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
  • Coordinated with medical staff to ensure proper patient care was provided in a timely manner.
  • Provided information regarding billing procedures and payment options to patients.
  • Maintained confidentiality of all patient information according to HIPAA regulations.
  • Collected copayments from patients at time of service.
  • Checked-in patients for scheduled appointments by verifying demographic information, updating as needed, collecting co-payments, verifying insurance coverage..

Education

Basic Studies

College of The Redwoods
Crescent City, CA

California Coast University

Skills

  • Customer Service
  • Team Player
  • Leadership
  • Communication
  • Problem-solving
  • Compensation Structuring
  • Risk Management
  • Employee Relations
  • Organizational Development
  • Employee Handbook Development

Accomplishments

  • Member of the Soroptimist of Crescent City
  • Ambassador, Del Norte County Chamber of Commerce
  • Personnel Commissioner for the Del Norte Unified School District
  • Assist the Downtown Divas with First Friday
  • Catalyst of Change Award from the City of Crescent City

Affiliations

  • Cooking and Baking
  • Succulents
  • Adult Coloring
  • Volunteering
  • Animals

Languages

Spanish
Limited

Timeline

Human Resources Manager & Gift Shop Manager

Trees of Mystery
12.2023 - 03.2024

Human Resources Consultant

Trees of Mystery
08.2023 - 12.2023

Human Resources Manager

City of Crescent City
01.2017 - 12.2023

HR Technician

County of Del Norte
01.2015 - 01.2017

Patient Services Representative

Sutter Coast Hospital
02.2012 - 01.2015

Basic Studies

College of The Redwoods

California Coast University

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Sunny GonzalesExperienced Human Resources Professional