Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sunny Hall

Columbus,OH

Summary

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Gracious Front Desk Agent with undeniable customer service skills. Dedicated to performing at high levels to meet guest needs and complete daily tasks. Adept at scheduling and administrative work. Friendly and courteous Front Desk Agent with [Number] years of experience serving in high traffic hotels. Consistently delivers first-rate service in fast-paced professional environments. Skilled at fostering positive relationships with guests and promoting customer loyalty. Energetic hospitality professional with can-do attitude and goal to work with public. Over [Number] years of experience as Front Desk Agent in varying environments. Dynamic and flexible employee with unparalleled multitasking and team leadership capabilities. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Talented [Job Title] goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Talented Administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and QuickBooks software. Leveraging [Number] years of excellence in [Type] settings and [Area of certification] competencies. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Front Desk Site Lead

National Church Residences
Columbus,OH, Ohio
01.2013 - 10.2022
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Used internal software to process reservations, check-ins and check-outs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collected room deposits, fees and payments.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Prepared weekly employee work schedules for team members.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Front Desk and House Keeping

Motel 6 Hotel
Columbus, Ohio
03.2008 - 08.2013
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Increased employee performance through effective supervision and training.
  • Completed schedules, shift reports and other business documentation.
  • Evaluated employee performance and developed improvement plans.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours by [Number] hours per week.
  • Directed team of [Number] personnel in busy hotel with [Number] rooms.
  • Maintained controls over expenses and inventory for optimal budget tracking.
  • Improved process efficiency through effective inventory control in alignment with client standards.
  • Created and implemented training programs to enhance employee performance.
  • Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
  • Surpassed sales goals by improving service delivery.
  • Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Managed laundry sorting, washing, drying and ironing.
  • Kept building entryway glass clean and polished for professional presentation.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.

Inventory Specialist

Walgreens
Columbus, Ohio
01.2004 - 09.2009
  • Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
  • Developed curriculum and lesson plans to achieve objectives of each course.
  • Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
  • Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
  • Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
  • Recorded adjustments, pallet audits and tracked discrepancies.
  • Managed inventory team to achieve optimal productivity and inventory control.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Verified contents of inventory loads against Bills of Lading.
  • Prepared new and backstock merchandise for transfer to sales floor by tagging with security markers and pricing information.
  • Utilized [Software] to prepare and maintain records and reports of inventories, price lists, shortages, shipments and expenditures.
  • Maintained and organized inventory receipts and processed changes to reduce process lags.
  • Checked prices and calculated totals for accurate invoice processing.
  • Administered inventory network, controlled stockroom procedures and supervised warehouse administration exercises.
  • Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic.
  • Coordinated, collected and maintained vendor and organizational records.
  • Reviewed and analyzed forecast data to determine and address inventory needs.
  • Completed [Timeframe] stock inventories to identify and address issues negatively impacting controls.
  • Adapted to shifting customer demands by strategically implementing and updating purchasing procedures.
  • Drafted concise and accurate reports detailing inventory, trends and sales for distribution to upper management and use in strategic planning.
  • Increased traceability of cargo through documentation and use of remote tracking systems.
  • Strategized, introduced and updated purchasing procedures and objectives to adapt to shifting customer demand.
  • Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
  • Created production forecasts and plans based on sales forecasts, historical usage and product trends.
  • Created timetables and production commitments using data from sales forecasts.

Education

No Degree - Business

Columbus State Community College
Columbus, OH

High School Diploma -

North High School
Columbus
06.1999

Skills

  • Online Bookings Management
  • Tour Arrangements
  • Transportation Information
  • Verifying Reservations
  • Nightly Audits
  • Registration Processing
  • Credit and Cash Payments
  • Restaurant Reservations
  • Housekeeping Notification
  • Transportation Arrangements
  • Professional Relationships
  • Business Correspondence
  • Lobby Maintenance

Timeline

Front Desk Site Lead

National Church Residences
01.2013 - 10.2022

Front Desk and House Keeping

Motel 6 Hotel
03.2008 - 08.2013

Inventory Specialist

Walgreens
01.2004 - 09.2009

No Degree - Business

Columbus State Community College

High School Diploma -

North High School
Sunny Hall