Sunny Mapps

• Effectively maintained a 0% delinquency. Won the Zero Delinquency award in 2023 and 2024.
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction. Effectively increased ORA score from 72 to 81.
• Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
• Member of the Clear Lake Area Chamber of Commerce. Regularly attend events to promote the community and establish meaningful connections.
• Produced reports about community activities to keep owners, directors and property managers informed.
• Maintained knowledge on lease and renewal rates to advocate for appropriate changes. Renewal retention for 2024 is 62%.
• Worked with maintenance staff to complete timely repairs and enhancements. Work order completions are consistently met with completion time of less than 24 hours.
• Met COI goal in 2023 and 2024.
• Nominated for Community Manager of the Year 2024

Community won zero delinquency award in 2019.

Community sold to American Landmark in November 2022.

Successfully managed the community throughout the property sale process.

• Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
• Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
• Consistently maintained delinquency less than 1% on 440 units.
• Nominated for Assistant Manager of the Year 2013

• Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
• Conducted thorough market research to stay informed of current trends and competitor offerings.