Sunny Miller
Greenfield,OH
Summary
Seeking a position as manager where my 18 years of medical experience in the medical field. Highly skilled in communication from providers and staff to office manager, as well as being assertive when situations require. Offers experience in delivering quality healthcare services in compliance with regulations. Dedicated professional with proved performance in leadership and communication. Detail-oriented in problem solving and planning. Ready to make an immediate contribution to your organization. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operated well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processors and drive company objectives. Resourceful and results-driven with passion for growth and efficiency to meet company needs and increase service value.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Lead
Adena Health
Chillicothe, Ohio
03.2022 - Current
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.
- Delegated tasks to team members according to project requirements and employee strengths.
- Office preceptor
- Doing leadership cohort
- Perform API's ( American Proficiency Institute).
- Staff schedule.
- Perform all clinical competencies.
- Registration and clinical point person.
- Batch reports, QSA's hand hygiene audits.
- Training all employee's.
- Organized team events such as lunches or outing: highlighting organizational talents as well as interpersonal relations acuity.
- Provided input for staff member's performance review.
- Evaluated employee performance through quarterly reviews using established criteria, exercising astute assessment skills.
- Recruited new employees by conducting interviews and assessing qualifications; demonstrating proficient recruitment processes.
- Supervised the daily work of staff to ensure work prioritization and quality.
- Collaborated with other departments to ensure smooth transitions between teams, emphasizing collaborative spirit.
- Coordinated with management to prioritize assignments based on current issues and business needs.
- Monitored daily operations utilizing organizational and problem-solving skills to identify areas for improvement.
- Provide directions and guidance.
- Ordering supplies.
- Joint Commission Preparedness.
- Run productivity reports.
Registered Medical Assistant
Adena Health
Chillicothe , OH
10.2018 - 03.2022
- Communicate with staff and providers regarding every day issues.
- Handle conflict between providers, staff and patients.
- Manage the staff schedule.
- Order medical and office supplies
- Records patient's medical history, vital statistics, or information such as test results in medical records.
- Prepare treatment rooms for patients examinations,keeping the rooms neat and clean.
- Interview patients to obtain medical information and measure vital signs, weight and height.
- Authorize drug refills and provide prescription information to pharmacies.
- Prepare and administer medications as directed by a physician.
- Schedule appointments for patients.
Team Lead Medical Assistant
Highland Health Providers
Hillsboro , OH
10.2017 - 10.2018
- Greet and log in patients arriving at office or clinic.
- Schedule appointments for patients.
- Inventory and order medical, lab, or office supplies or equipment.
- Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients.
- Did monthly reports.
- Staff schedule.
- Did budgets.
- Assisted in training new medical assistants on proper use of medical equipment and safety protocols.
- Developed comprehensive patient records utilizing electronic health records systems.
- Performed clerical duties such as filing paperwork, maintaining medical records, ordering supplies and completing insurance forms.
- Administered medications following established protocols under the directions of a physician.
- Performed phlebotomy servies such as drawing specimens from patients for laboratory testing.
- Monitored supply inventory for low stock and worked with staff to reorder.
Register Medical Assistant
Adena Health
Chillicothe, OH
12.2011 - 10.2017
- Records patient's medical history, vital statistics, or information such as test results in medical records.
- Prepare treatment rooms for patient examinations, keeping rooms stocked and cleaned.
- Interview patients to obtain medical information and measure their vital signs, weight and height.
- Authorize drug refills and provide prescription information's to pharmacies.
- Perform general office duties, such as answering telephones, taking dictations or completing insurance forms.
- Greet and check in patients arriving at office.
- Schedule appointments for patients.
- Operate electrocardiogram (EKG) and other equipment to administer routine diagnostic tests.
- Perform routine laboratory tests and sample analyses.
Education
Bachelor of Science - Healthcare Management
Franklin University
Columbus, OH07-2026
Associate of Science -
Ohio University
Chillicothe, OH11-2022
Medical Assisting -
Ohio Institute of Photography And Technology
Dayton, OH10-2006
Skills
- Trend tracking
- Schedule Management
- Regulatory Compliance
- Production Monitoring
- Performance monitoring
- Operations Management
- Employee engagement
- AED
- CPR trained
- EMR
- Customer Service
- Interpersonal Communication
- Communication
- Multitasking
- Teamwork and Collaboration
Accomplishments
- Rock Star Award
- Leadership classes
- School Based Health
- Urgent Care Standardization Committee
- Dress Code Committee
- Superuser for EPIC
Certification
- Register Medical Assistant from Americal Allied health
Timeline
Team Lead
Adena Health
03.2022 - Current
Registered Medical Assistant
Adena Health
10.2018 - 03.2022
Team Lead Medical Assistant
Highland Health Providers
10.2017 - 10.2018
Register Medical Assistant
Adena Health
12.2011 - 10.2017
Bachelor of Science - Healthcare Management
Franklin University
Associate of Science -
Ohio University
Medical Assisting -
Ohio Institute of Photography And Technology
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