Sunny Montano
Las Cruces,NM
Summary
With a proven track record at US Eagle Federal Credit Union, I excel in leadership and customer assistance, enhancing client loyalty through exceptional service. Trained new hires, ensuring productivity and compliance, and mastered banking products, achieving a zero error rate in cash handling and fraud prevention. My skills in communication and urgency drive operational excellence and team success.
Overview
25
25
years of professional experience
Work History
Lead Cahier (TEMP)
NMSU DACC
Las Cruces, NM
12.2024 - Current
- Greeted customers promptly and responded to questions.
- Processed payments promptly for customers to exceed productivity standards.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Counted and balanced cashier drawers.
Lead Bank Teller
US Eagle Federal Credit Union
Albuquerque, NM
09.2021 - 10.2024
- Performed fraud detection duties by recognizing suspicious activity in customer accounts.
- Performed regular audits on teller drawers to maintain accuracy and prevent fraud.
- Handled daily team scheduling and properly staffed shifts.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Resolved customer complaints and inquiries, providing exceptional service and retaining client loyalty.
- Maintained cash drawer within prescribed cash limits and meet cash balancing requirements.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Processed deposits, withdrawals, transfers, loan payments, and check cashing transactions accurately and efficiently.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- In June of 2022, I became the lead MSR, left with the same title. During my role I did the following: Trained new hires, Check acceptance approval of 65K (persoanl and per teller), 7 Teller drawer audits monthly, 4 TCR weekly audits each, safe deposit box audits, monthly alarm testing, cash orders (twice a week) not to exceed overage of 750K, 7 monthly observations of performance and referral goals, quarterly reviews. Worked side of branch Manager closely to ensure all requirements were met.
BOH Team Member, Assistant Mgr, GM
McAlister's Deli
Albuquerque, NM
06.2012 - 08.2021
- Resolved customer complaints quickly in a professional manner.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Worked closely with team members to resolve any kitchen issues swiftly, maintaining a positive work atmosphere.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Prepared, cooked and presented food safely and quickly to meet restaurant's standards.
- Assisted in inventory management, tracking supply levels, and placing orders to avoid shortages.
- Monitored food temperatures throughout preparation and storage to comply with food safety regulations.
- Trained new back of house team members, sharing knowledge and best practices for kitchen operations.
- Operated equipment and machinery according to safety guidelines.
- Monitored staff performance and addressed issues.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Conducted performance reviews for team members.
- Worked BOH for 2 years in Odessa, Texas. Moved up to a traveling crew to open up new stores across the southwest. Opened up 5 stores. In 2014 I transferred to Las Cruces. Traveled to Carlsbad, San Antonio and Tucson to help with ROEs (Health inspection clearance and internal inspections). 2016 I became an assistant manager. Dedicated to become a GM, was promoted to the Tucson location with that title. Covid hit and that location was shut down. I transferred to Albuquerque until the end of my employment with them in 2021.
Accounts Payable Clerk
City Of Grants
Grants, New Mexico
07.2010 - 05.2012
- Performed account reconciliations as required including bank statement reconciliation, credit card reconciliations.
Teller
Wells Fargo
Grants, NM
07.2005 - 07.2010
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Followed up on requests from customers in a timely manner.
- Prepared official checks for customer and internal bank needs.
- Verified customers' identification to ensure compliance with laws and regulations.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Teller
Chase Bank
El Paso, Texas
01.2000 - 07.2004
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained accurate records of all transactions for compliance purposes.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Parkland High School
El Paso, TX05-1994
Skills
- Leadership
- Productivity
- Communication
- Urgency
- Training and mentoring
- Customer assistance
- Accountability
- Employee scheduling
- Manager support
Accomplishments
- Financial Wellness Coach
- SOUL Certificate
Timeline
Lead Cahier (TEMP)
NMSU DACC
12.2024 - Current
Lead Bank Teller
US Eagle Federal Credit Union
09.2021 - 10.2024
BOH Team Member, Assistant Mgr, GM
McAlister's Deli
06.2012 - 08.2021
Accounts Payable Clerk
City Of Grants
07.2010 - 05.2012
Teller
Wells Fargo
07.2005 - 07.2010
Teller
Chase Bank
01.2000 - 07.2004
High School Diploma -
Parkland High School
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