Sunny Patel
Wesley Chapel,FL
Summary
Strategic and results-driven manager with 20 years of experience leading highly performing teams, improving operational efficiency, and driving measurable business growth. Committed to fostering a collaborative work environment and continuously elevating performance standards. Demonstrated ability to develop and mentor team members, empowering them to reach their full potential and succeed in expanding responsibilities.
Overview
21
21
years of professional experience
Work History
Market Manager
Grow Financial FCU
07.2020 - Current
- Empower team members through coaching and motivation to enhance confidence and achieve success.
- Review team member performance and assessed store production metrics to identify improvement opportunities and enhance operational efficiency.
- Develop collaborative relationships with community organizations and businesses to support membership expansion initiatives.
- Engage with various departments to identify solutions, strengthen partnerships, and achieve organizational objectives.
Branch Supervisor
Grow Financial FCU
11.2014 - 07.2020
- Responsible for all cash handling, member service, and branch operations are running effectively and efficiently.
- Ensured team members receive proper coaching set by leadership expectations and follow all guiding principles.
- Evaluated areas for improvement and developed actionable plans to address identified weaknesses.
- Attended weekly/monthly business development/networking events across the Pasco office market.
Relationship Specialist
Grow Financial FCU
03.2012 - 10.2014
Membership Director
New Tampa Family YMCA
03.2010 - 08.2011
- Managed all aspects of the membership department in accordance with the mission and purpose of the organization.
- Addressed all member and community inquiries and concerns promptly and efficiently.
- Responsible for all branch marketing and distribution of membership information.
- Increased membership revenue 10.5% from 1.9 million to 2.1 million.
Membership Coordinator/Supervisor
New Tampa Family YMCA
06.2005 - 02.2010
- Responsible for planning, organizing, and running member socials and events.
- Led monthly and quarterly staff meetings/trainings.
- Utilized the association marketing strategies to promote memberships to meet monthly sales quotas.
Education
Bachelor of Science - Management/Marketing
University of South Florida
Tampa, FL Summary of Qualifications
- Communicate clearly and effectively with team members and leaders throughout the organization.
- Excellent organizational and analytical skills, with proven ability to lead and achieve positive outcomes.
- Strong listening, writing, and verbal communication skills.
- Promote collaboration and strong working relationships across a variety of behavioral styles.
- Develop and maintain a unified store culture that demonstrates clear core values and encourages positive behaviors.
- Goal-oriented and disciplined, committed to achieving personal and professional objectives.
Timeline
Market Manager
Grow Financial FCU
07.2020 - Current
Branch Supervisor
Grow Financial FCU
11.2014 - 07.2020
Relationship Specialist
Grow Financial FCU
03.2012 - 10.2014
Membership Director
New Tampa Family YMCA
03.2010 - 08.2011
Membership Coordinator/Supervisor
New Tampa Family YMCA
06.2005 - 02.2010
Bachelor of Science - Management/Marketing
University of South Florida