SUNSHINE BRIGHTLY
Everett,USA
Summary
I am an enthusiastic and dedicated individual, consistently working hard to achieve team success. My positive demeanor and exceptional planning skills create a collaborative environment where my team thrives. We efficiently tackle daily tasks while ensuring that every guest feels welcomed and supported-I prioritize their needs and respond promptly. With my strong team-building and multitasking abilities, I effectively assist my colleagues when necessary, all while managing my own responsibilities in a timely manner. Together, we achieve remarkable results
Overview
10
10
years of professional experience
Work History
Server / Bartender
Fin Point Oyster Bar
Boston, MA
04.2024 - Current
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Prepared drinks according to standard recipes.
- Accurately recorded orders on cash register and point-of-sale system.
- Monitored dining room for cleanliness and proper set-up at all times.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Cleansed glasses with sanitizing solution after each use.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
Guest service experience (front desk, bar & bistro, Night Auditor)
Courtyard by Marriott
Orlando, FL
03.2022 - 06.2023
- Ensure a smooth check-in for the last guests of the evening
- Complete the daily paperwork efficiently
- Accurately record all check-ins, check-outs, cancellations, and no-shows from the past 24 hours
- Process all charges for today's check-ins promptly
- Prepare the system for seamless operation tomorrow
- If we encounter overbooking, proactively reach out to nearby hotels with available rooms, escort the guest there, and cover the associated costs for a positive experience
- Input all food and room service charges for the day without delay
- Submit all food vouchers to maintain accountability
- At the front desk, I handled check-ins and daily tasks like paperwork and cash drawer management
- Aim to make a great first impression and meet our guests' needs during their stay
- Make sure guests know about our available amenities
- Arrange shuttle services for guests arriving and leaving
- Additionally, we thank our VIP guests to make their stay special
- Deliver exceptional service by attending to all guests' food and drink needs
- Ensure a smooth operation by preparing daily and weekly meal prep to stay ahead
- Maintain a pristine kitchen environment through thorough weekly deep cleaning
- Showcase culinary skills by expertly catering large dinners for 50 or more guests
- Create memorable experiences by catering elegant banquets for 30 or more guests
Sales & Tech Support
AT&T (Prime Communications / One Touch Direct)
Orlando, FL
01.2020 - 04.2022
- Diligently completing opening and closing checklists to ensure smooth operations
- Accurately conducting the daily box count for optimal inventory management
- Providing each guest with a warm and friendly welcome to create a positive atmosphere
- Expertly setting up all new wireless, cable, and internet activations to enhance customer experience
- Proactively assisting guests with upgrades and troubleshooting issues for their satisfaction
- Efficiently labeling and packaging all Hyla and returned devices for timely return to the warehouse
- Promptly answering the phone by the third ring for exceptional customer service
- Swiftly clearing all portal alerts to maintain workflow efficiency
- Consistently meeting my monthly sales goals to drive business success
- Adapting to work-from-home transitions to maintain productivity
- Supporting business accounts effectively to foster strong relationships
- Achieving sales quotas to contribute to the company's growth
- Skillfully troubleshooting device and service issues for seamless user experiences
- Creating new accounts, processing upgrades, and adding lines to meet diverse customer needs
Server
Outback Steakhouse
Clermont, FL
09.2017 - 08.2019
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
- Monitored dining room for cleanliness and proper set-up at all times.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted guests and provided menus.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
Day Side Front Lead
Target
Winter-garden, FL
07.2014 - 08.2017
- Create an efficient daily fitting room schedule to enhance customer experience
- Count clothing inventory and delegate tasks to maximize productivity
- Collaborate with the Lead on Duty to strategize for the day and review previous performance
- Hold a team meeting to set sales goals and outline the daily plan
- Develop a break schedule to maintain team energy
- Ensure all team members complete their weekly training
- Handle phone calls, including inquiries and messages, for effective communication
- Ensure exceptional guest service from each team member at all times
- Provide constructive feedback to improve the guest experience
Education
High School Diploma -
Dr. Phillips High School
Orlando, FL05-2011
Skills
- Efficient Scheduling
- Document Creation
- Professional Email Communication
- Collaborative Team Development
- Customer Service Expertise
- QuickBooks Proficiency
- Effective Multitasking
- Data Analysis Proficiency
- Prioritization and Time Management
- Digital Communication Skills
- Payroll Administration
- Systematic Arrangement
- Entrada
- Yardi
- Resident Portal Administration
- Calendar Organization Skills
- Corporate Tax Compliance
Timeline
Server / Bartender
Fin Point Oyster Bar
04.2024 - Current
Guest service experience (front desk, bar & bistro, Night Auditor)
Courtyard by Marriott
03.2022 - 06.2023
Sales & Tech Support
AT&T (Prime Communications / One Touch Direct)
01.2020 - 04.2022
Server
Outback Steakhouse
09.2017 - 08.2019
Day Side Front Lead
Target
07.2014 - 08.2017
High School Diploma -
Dr. Phillips High School
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