Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sunshine Caldwell

Round Rock,TX

Summary

Highly motivated individual with a passion for delivering excellent customer service. Strong problem-solving, active listening, and communication skills. Seeking to leverage these abilities in a position at a forward-thinking company. Over 20 years of experience in customer service with a proven ability to succeed in fast-paced environments while maintaining high customer satisfaction. Dedicated professional committed to providing exceptional care for guests from the front of the house to the back. Known for multitasking and prioritizing effectively in demanding settings.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Head Prep Cook

Kalahari Resorts & Conventions
10.2023 - Current
  • Improved kitchen efficiency by streamlining food preparation processes and implementing time-saving techniques.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Mentored junior staff members by sharing knowledge and expertise in food preparation, helping them advance their skills.
  • Contributed to a positive work environment by maintaining professionalism under pressure during peak hours.

Cook II

Kalahari Resorts & Conventions
10.2023 - Current
  • Worked on the line with breakfast menu
  • Buffet style on busy days and ala cart style on days it was slower
  • Slower days were working the line
  • Banquets
  • Serving anywhere to 200-2000 people
  • Prepping and doing production for plate ups, or banquets style breakfast, lunch, snack, and or dinner
  • Concessions on event days
  • Plate ups for guests
  • Preparing all foods, seasoning, creating and tasting of all dishes before going out to guest
  • Following a recipe and preparing all dishes according to Chef and or the facility
  • Food handlers certified

Administrative Assistant

Austin Regional Clinic
12.2009 - 05.2019
  • Checking in patients
  • Scheduling patients
  • Chart filing
  • Customer service
  • Medical records
  • Appointment scheduling
  • Working in a very busy office
  • Time management skills
  • Believer of being an excellent team leader

Education

Community college - Medical Assistant

National Institute of Technology
Austin, TX
11.2005

Skills

  • Culinary Experience
  • Food Handling
  • Kitchen Experience
  • Cooking
  • Meal Preparation
  • Food Safety
  • Banquet Experience
  • EMR Systems
  • Insurance Verification
  • Organizational Skills
  • Fast Learner
  • Knife Skills
  • Time Management
  • Medical Scheduling
  • Supervising Experience
  • Catering
  • Clerical Experience
  • Medical Records
  • Customer Service
  • Teamwork and Collaboration
  • Dependable and reliable
  • Cleaning and organization

Certification

Food Handlers Essential Certificate- StateFoodSafety

Timeline

Head Prep Cook

Kalahari Resorts & Conventions
10.2023 - Current

Cook II

Kalahari Resorts & Conventions
10.2023 - Current

Administrative Assistant

Austin Regional Clinic
12.2009 - 05.2019

Community college - Medical Assistant

National Institute of Technology

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Sunshine Caldwell