Sunshine Oberholzer
Birmingham
Summary
Dedicated and hardworking individual with a passion for making the work environment more efficient and enjoyable for a team. Highly motivated to invest in training, developing, and growing people within a business.
Overview
7
7
years of professional experience
Work History
Culture Director
Chick-Fil-A Restaurant
Birmingham
03.2023 - Current
- Created and monitored employee satisfaction surveys to identify opportunities for improvement in our restaurant's culture.
- Organized events centered around celebrating the team and their hard work in the restaurant.
- Assisted in developing strategies for improving employee engagement levels.
- Executed processes for onboarding and orientations for new hires.
- Developed and implemented cultural initiatives to foster a positive work environment.
Patient Encounter Specialist
UAB Medicine
Birmingham
06.2022 - 01.2023
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered phones promptly and directed calls appropriately.
- Processed referrals for specialist care when requested by physicians or patients.
- Greeted and checked in patients, updating patient information in computer system.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
Team Lead
Chick-fil-A
Birmingham
01.2020 - 05.2022
- Managed daily labor and productivity targets in order to meet sales goals.
- Assisted in training new employees on shift operations.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised the team during daily shifts, ensuring efficient operation, and customer satisfaction.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Team Member
Chick-fil-A
Birmingham
01.2018 - 01.2022
- Operated cash registers to process payments from customers.
- Participated in training sessions for new employees when needed.
- Provided customer service support to ensure satisfaction.
- Identified opportunities for process improvements within the department.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to maximize productivity and efficiency.
Education
Bachelor of Arts - Human Relations
Point University
West Point, GA05-2027
Associate of Science - Biblical Studies
Southeastern University
Lakeland, FL05-2019
Skills
- Team building
- Customer service
- Problem solving
- Event organization
- Interpersonal skills
- Written and verbal communication
- Adaptability and flexibility
- Onboarding processes
- HR software proficiency
- Employee training
- Proficient in Canva
- Proficient in Microsoft
References
References available upon request.
Timeline
Culture Director
Chick-Fil-A Restaurant
03.2023 - Current
Patient Encounter Specialist
UAB Medicine
06.2022 - 01.2023
Team Lead
Chick-fil-A
01.2020 - 05.2022
Team Member
Chick-fil-A
01.2018 - 01.2022
Bachelor of Arts - Human Relations
Point University
Associate of Science - Biblical Studies
Southeastern University