Sunshine Portalatin
kissimmee
Summary
Experienced with high-energy service environments, managing swift and accurate food deliveries. Utilizes strong organizational skills to maintain seamless kitchen-to-table operations. Knowledge of customer service principles and team coordination.
Proven multitasker and effective problem-solver, I excelled at The Egg & I by ensuring swift resolution of customer concerns, contributing to a positive dining experience.
Overview
12
12
years of professional experience
Work History
Expo /Restaurant Food Runner
Keke
08.2024 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
FOH Staff Member
Rasing Canes
02.2024 - 07.2024
- Maintained a clean and organized dining area, contributing to an appealing atmosphere for patrons.
- Addressed customer complaints professionally and efficiently, turning potentially negative experiences into opportunities for improvement.
- Provided exceptional customer service, resulting in repeat business and positive online reviews.
- Assisted with inventory management, ordering supplies as needed to maintain adequate stock levels.
- Balanced cash registers accurately at the end of each shift, demonstrating meticulous attention to detail.
Server /Restaurant Shift Lead
The Egg & I
04.2013 - 05.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
William H Turner Tech
Miami, FLSkills
- Teamwork and collaboration
- Strong work ethic
- Time management
- Problem-solving
- Effective multitasking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Expo /Restaurant Food Runner
Keke
08.2024 - Current
FOH Staff Member
Rasing Canes
02.2024 - 07.2024
Server /Restaurant Shift Lead
The Egg & I
04.2013 - 05.2018
High School Diploma -
William H Turner Tech
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