Sunshine Rocha
Buda,TX
Summary
Dedicated medical professional with 25 years of experience in the healthcare field, demonstrating a strong commitment to patient care and service excellence. Known for maintaining a positive attitude and fostering collaborative relationships with patients, coworkers, and physicians. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills. Meticulous attention to detail, thriving in fast-paced environments while effectively managing multiple tasks. A proactive team player with proven problem-solving abilities and a willingness to embrace new learning opportunities.
Overview
25
25
years of professional experience
Work History
Scheduling Coordinator
Eisenhower Lucy Curci
Rancho Mirage, Ca
01.2023 - Current
- Create orders and schedule all callback and Biopsy, Steroatctic, Ultrasound, Lymph Node, Cyst Aspiration and CESM including outside Imaging. Drop all order for MRI’s/MRI’s Biopsy Update orders and insurance authorizations CPT and ICD-10 in a timely matter. Track information on patients, faxing and speaking to the MD’s Office. Monitor the scheduling Calendar and train 2 team members.
- Danielle Higgins
- 760-834-3706
Scheduler
Desert Vein and Vascular
Rancho Mirage, Ca
04.2022 - 12.2022
- Responsible all referrals schedule for Consult, Follow-up, Venaseal, RFA, all and any ultrasounds, sending out Referrals and Rx, also schedule surgery, Verify patient insurance. Manages surgery/procedural scheduling with assigned physician at appropriate facilities, and supporting services including the initial scheduling, rearranging appointments as need, and lifting surgeon blocks to improve utilization of time. In addition to speaking to physician for scheduling STAT cases and attempts to complete within a short time. Communicates issues/problems in a timely manner and if needed, to informed supervisor. Performs other duties as assigned, and answering multiple lines.
- Sarah Rodriguez
- 760.568.3461
Lead Scheduler
Desert Reginal Hospital/ Comprehensive Breast Center
Palm Springs, CA
04.2011 - 04.2022
- Responsible for outside referrals, obtain demographic, completing all required reports in a timely and accurate manner, properly distribute incoming orders and other paperwork.Communicate with personal and clients effectively. Managing a staff of four and serving as a point of contact and resource to other schedulers in other departments. Monitoring weekly appointments, keeping updated with new Diagnosis rules and also train all new schedulers (over 25 on training) Schedule/cancel/reschedule patients for screening mammograms and diagnostic, and dexa, inputing new demographics. Informing patients about programs and assistance for mammograms or arrange financial counseling if needed. Knowledge of the health insurance types, some medical terminology.
- 760-416-4700
Medical Records
BORREGO COMMUNITY CLINIC
Cathedral City, CA
12.2009 - 04.2011
- Organize and file chart in numeric and alpha, responsible for routing the charts to the appropriate personnel. Pull charts daily for patients who were scheduled. Distribute any labs results or other results needed for review for the provider. Document all form that was sign by a provider. Transfer old charts to new, place markers when charts are pulled out. Make copies of various forms when required, mail out request. Assist patients on the phone and in front and train 3 team members. I work well under pressure.
- Irma Garcia
- 760-767-5051
ADMINISTRATIVE ASSISTANT
PACIFIC SLEEP MEDICINE
Palm Springs, CA
01.2008 - 11.2009
- Organize and maintain charts on patients, update daily schedule for the doctor. Call to confirm appointments and schedule patient consult follow-ups, sleep studies and DME supplies. Greet patients and visitors in person and on the phones, filing, new patients’ data entry, assisting patients, obtain demographic, insurance verification, assisting with the doctor, insurance break variation and submit to patients their co-insurance and deductible, account receivables, getting auth, setting up lunch meeting and doing errands for the company. Contacting pharmacies regarding refills on patient medication. Patient set-up on Apnea Link, Pulse Oximeter, shipping Durable Medical Equipment (DME) supplies (re-supply), and order office supplies. Manage office when branch manager left building.
- 760-416-3505
SCHEDULING ASSISTANT
VNA of the Inland Counties
Palm Desert, CA
10.2001 - 08.2007
- Ensure timely receipt of signed clinical documents from MDs. Process clinicians' timesheets/route sheets. Troubleshoot of computer data collisions. File patient’s medical records. Ordering and distributing of medical supplies as needed making sure medical supplies are in stock. In charge of scheduling patients based on orders, as well as scheduling OT, PT, RN, LVN, HHA on a daily basis. Update orders and insurance authorizations in a timely matter. Track information on patients. Reception/customer service, transcription of clinical data, responsible for petty cash account.
- Damon Cameron
- 760-346-3982/951-419-1200
Education
High School Diploma - General Education
College of The Desert
Palm Desert, CASkills
- Epic, IEHP portal, Type 40wpm, Microsoft Word, Mecca, MRS, SCI, Order Facilitator, PBar, Cerner, Vweb, SMS/Invision, Pac win, ten-key by touch, PBX operator, human resources experience
- Verbal and written communication
- Telephone etiquette
- Customer service and support
- Patient scheduling
- Problem-solving
- Strong work ethic
- Teamwork and collaboration
- Attention to detail
- Documentation skills
- Multitasking and organization
- Goal setting
Timeline
Scheduling Coordinator
Eisenhower Lucy Curci
01.2023 - Current
Scheduler
Desert Vein and Vascular
04.2022 - 12.2022
Lead Scheduler
Desert Reginal Hospital/ Comprehensive Breast Center
04.2011 - 04.2022
Medical Records
BORREGO COMMUNITY CLINIC
12.2009 - 04.2011
ADMINISTRATIVE ASSISTANT
PACIFIC SLEEP MEDICINE
01.2008 - 11.2009
SCHEDULING ASSISTANT
VNA of the Inland Counties
10.2001 - 08.2007
High School Diploma - General Education
College of The Desert