Sunshine Seiler
Summary
Dynamic customer service professional with a proven track record at Southern Classic Metals and Best Buy, excelling in conflict resolution and relationship building. Skilled in payment processing and team development, I enhance customer loyalty through empathetic communication and effective problem-solving, ensuring operational excellence and a positive work environment.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Southern Classic Metals
03.2018 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed custom orders from development to delivery through detail oriented communication.
- Assured all public purchases, sales, and repairs we handled in a timely, professional, and efficient manner.
Operations Supervisor
Best Buy
10.2001 - 02.2018
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Conducted regional trainings around programs implemented by the company over years.
- Headed Viewpoint, a Best Buy program with the objective of creating a positive and inclusive work environment as well as involvement in community outreach programs.
Education
No Degree - Criminal Justice
University of Tennessee At Chattanooga
Chattanooga, TNHigh School Diploma -
Ooltewah High School
Ooltewah, TN05-2003
Skills
- Customer service
- Active listening
- Critical thinking
- Payment processing
- Professional telephone demeanor
- Call management
- Team development
- Administrative support
- Retail store support
- Key holder experience
- Problem resolution
- Relationship building
Timeline
Customer Service Representative
Southern Classic Metals
03.2018 - 02.2024
Operations Supervisor
Best Buy
10.2001 - 02.2018
No Degree - Criminal Justice
University of Tennessee At Chattanooga
High School Diploma -
Ooltewah High School
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