Sunshine Waters
West Jordan,UT
Summary
Experienced with managing tables and providing top-notch service to guests in a restaurant or bar environment. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for patrons.
Overview
5
5
years of professional experience
Work History
Server/Hostess
Trolley Wing Company
Salt Lake City, UT
12.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Operator
Parnassus Solutions
Lehi, UT
07.2022 - 12.2023
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
- Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
FOH Team Member
Este Pizza
Salt Lake City, UT
02.2020 - 06.2022
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
Education
High School Diploma -
Valley High School
South Jordan, UT03.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Guest Seating
- Reliable and Responsible
- Multitasking
- Effective Communication
- Attention to Detail
- Conflict and Complaint Resolution
- Food and Beverage Service
Timeline
Server/Hostess
Trolley Wing Company
12.2023 - Current
Operator
Parnassus Solutions
07.2022 - 12.2023
FOH Team Member
Este Pizza
02.2020 - 06.2022
High School Diploma -
Valley High School