Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sunshine Wink

Council Bluffs,IA

Summary

Cage Supervisor with comprehensive experience in overseeing cage operations in high volume environments. Focused on customer service, possessing strong managerial skills, and adept at ensuring compliance with all gaming regulations. Successfully implemented policies and procedures to improve operational efficiency, demonstrating exceptional leadership qualities and decision-making abilities.

Overview

9
9
years of professional experience

Work History

Player Services Shift Manager

Ameristar Casino Council Bluffs
Council Bluffs , IA
11/10/23 - Current
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.

Player Services Asst. Shift Manager

Ameristar Casino Council Bluffs
Council Bluffs , IA
08/05/22 - 11/10/23
  • Ensured compliance with safety regulations and company policies.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Managed customer service inquiries and complaints in a timely manner.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Coordinated with other departments to ensure smooth flow of operations.

Casino Service Representative

Ameristar Casino Council Bluffs
Council Bluffs, IA
11/03/21 - 08/05/22
  • Verified identification of customers when requested by management or state law regulations.
  • Assisted in resolving customer disputes and complaints in a professional manner.
  • Maintained an accurate record of all transactions involving money, chips, tokens, and tickets.
  • Performed cashier duties such as cashing out chips, coins, and tickets for guests.
  • Assisted in training new employees on proper procedures for gaming operations.
  • Provided exceptional customer service to ensure guest satisfaction at all times.
  • Actively promoted special events and promotions throughout the casino property.
  • Answered questions from guests regarding casino policies, services, hours of operation.

Outbound Call Center Agent

Physicians Mutual Insurance
Omaha , NE
04.2020 - 11.2020
  • Delivered high levels of customer service in accordance with corporate standards.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Remained current on changes or updates in products or services offered by the company.
  • Researched complex problems encountered during outbound calls and identified solutions quickly.
  • Demonstrated ability to multi-task while speaking with customers on the phone.
  • Adhered to company policies and procedures for handling outbound calls.
  • Greeted customers in a friendly and professional manner.

Beauty Sales Associate

Target
Council Bluffs, IA
09.2019 - 01.2020
  • Conducted weekly inventory checks to ensure accuracy of stock levels.
  • Assisted in setting up displays, restocking shelves, and keeping the store clean and organized.
  • Recommended additional services or products based on customer needs or requests.
  • Attended regular training sessions to stay informed on new products and trends in the industry.
  • Ensured that promotional materials were displayed accurately throughout the store.
  • Created an inviting environment by maintaining a neat appearance throughout the store at all times.
  • Greeted customers upon arrival and provided assistance with product selection.
  • Assisted customers in finding appropriate skin care solutions by recommending specific products.

Server

Texas Roadhouse
Council Bluffs, IA
04.2017 - 02.2018
  • Stayed informed about daily specials, new menu items, promotions.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided excellent customer service to ensure satisfaction.

Cashier

Walgreens
Council Bluffs, IA
02.2015 - 10.2017
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Stocked shelves with merchandise when needed.
  • Performed other duties as assigned by management.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

Associates in Psychology - Psychology

Iowa Western Community College
Council Bluffs, IA
06-2018

Skills

  • Goal-oriented focus
  • Mental Toughness
  • Quick Decision Making
  • Innovative problem-solving
  • Deep Understanding of Rules
  • Adaptive thinking
  • Performance under pressure
  • Paperwork Processing
  • Complaint resolution
  • Data Entry
  • Product Knowledge
  • Data Collection
  • De-Escalation Techniques
  • Customer Service
  • Client Relations
  • Complaint Handling
  • Positive and professional
  • Critical Thinking
  • Courteous demeanor
  • Microsoft Excel
  • Spreadsheets
  • Building rapport
  • Filing

Timeline

Outbound Call Center Agent

Physicians Mutual Insurance
04.2020 - 11.2020

Beauty Sales Associate

Target
09.2019 - 01.2020

Server

Texas Roadhouse
04.2017 - 02.2018

Cashier

Walgreens
02.2015 - 10.2017

Player Services Shift Manager

Ameristar Casino Council Bluffs
11/10/23 - Current

Player Services Asst. Shift Manager

Ameristar Casino Council Bluffs
08/05/22 - 11/10/23

Casino Service Representative

Ameristar Casino Council Bluffs
11/03/21 - 08/05/22

Associates in Psychology - Psychology

Iowa Western Community College

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Sunshine Wink