Sunshine Kichiro
South Jordan,UT
Summary
Customer-focused professional with 7+ years in customer service and call center roles. Expertise in problem-solving, de-escalation, and identifying customer needs. Consistently meets performance goals while maintaining a calm and empathetic demeanor. Quick learner with strong adaptability and team collaboration skills.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Sutter Health
South Jordan, UT
04.2025 - Current
- Manage sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provide exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhance patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamline communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Multifaceted Support Specialist
Apree Health
Sandy, UT
11.2023 - 09.2024
- - Managed 20-60 daily inquiries via inbound calls, scheduling, and troubleshooting across various healthcare programs.
- - Utilized Salesforce, EHR/PM software, and Slack to document, coordinate, and resolve issues efficiently.
- - Delivered outstanding service across diverse customer needs while meeting quality and performance benchmarks.
- - Supported multiple health partners (Anthem, Vera Whole Health, etc.) within a highly regulated environment.
Front Desk Receptionist
The Picklr
West Jordan, UT
11.2022 - 06.2023
- - Greeted and assisted 40-60 guests per shift, managed check-ins, membership updates, payments, and tournament logistics.
- - Handled in-person, phone, and text interactions simultaneously, maintaining professionalism and efficiency.
- - Kept playing areas and front desk clean and organized, ensuring a welcoming environment.
Merchant Support Specialist
Progressive Leasing
Draper, UT
11.2021 - 03.2022
- - Reviewed applications to ensure eligibility, escalating issues as needed during lease-to-own processing.
- - Created and maintained Google Sheets to track technical trends, merchant performance, and system improvements.
- - Trained merchants on policy compliance, customer confidentiality, and satisfaction expectations.
- - Took 60+ calls/day and consistently exceeded call and quality goals.
Customer Service Representative
Progressive Leasing
Draper, UT
04.2021 - 11.2021
- - Earned "Trail Blazer Award" for exceptional performance in agent metrics and upholding company values.
- - Responded to billing and payment inquiries through inbound/outbound calls using empathy and clear communication.
- - De-escalated frustrated callers with calm, solution-based service, enhancing customer loyalty.
Quality Assurance Analyst
Connexion Point LLC
Sandy, UT
10.2018 - 11.2019
- - Audited customer calls and digital records to ensure Medicare and Medicaid compliance.
- - Created organized digital filing systems and flagged high-risk issues for improvement.
- - Collaborated with internal teams to support training and regulatory updates.
Head Cashier
Kneaders Bakery & Café
West Valley City, UT
11.2015 - 01.2019
- - Trained new hires on performance standards and store policies.
- - Managed daily transactions and handled refunds, exchanges, and promotional rollouts.
- - Interacted with customers to foster brand loyalty and satisfaction during peak hours.
Education
High School Diploma - Equivalent
Skills
- - High-Volume Call Handling (60 Calls/Day)
- - Digital Tools: Salesforce, Slack, Microsoft Outlook, Teams,
- - Active Listening & Conflict Resolution
- - Attention to Detail & Compliance Awareness
- - Multichannel Communication (Phone, Text, In-Person)
- - Customer Data Privacy & Confidentiality
- - Adaptable, Coachable & Performance-Driven
Additional Experience
- Founder - Slyk.Wear | est. 2022
- - Successfully processed over 1,000+ custom embroidery orders.
- - Developed personalized experiences with a focus on detail, storytelling, and cultural representation.
- - Leveraged social media and customer feedback to grow brand presence and loyalty.
Timeline
Patient Care Coordinator
Sutter Health
04.2025 - Current
Multifaceted Support Specialist
Apree Health
11.2023 - 09.2024
Front Desk Receptionist
The Picklr
11.2022 - 06.2023
Merchant Support Specialist
Progressive Leasing
11.2021 - 03.2022
Customer Service Representative
Progressive Leasing
04.2021 - 11.2021
Quality Assurance Analyst
Connexion Point LLC
10.2018 - 11.2019
Head Cashier
Kneaders Bakery & Café
11.2015 - 01.2019