Denise Ferraro

• Durable Medical Equipment. Assist Practitioners with fitting braces, preparing exam room
• Coordinate the procurement of medical documentation from physicians, therapist's, Hospital and nursing facilities, through phone, fax and email.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Daily operations, ordering product, create patient profiles, scheduled appoints, front desk greeter, answering phones and tracing all prescriptions,

Patient check in/check out for multiple departments - OBGYN, Behavior Health, Physical Therapy, Vision, Labs, Pediatricians ans Primary Care Physicians.
Verified Insurance using websites, collected payments and coordinated appointments, along with assisting patients with registration process, referrals, and follow up visits. Answered telephones, routing calls, screening to determine where they are to be directed or how they needed to be handled while complying with HIPAA regulations. Communicated with Center Manager, Healthcare and support staff to optimize scheduling and patient flow. Was responsible for daily in box tasks along with faxing or scanning in documents.

• Customer service/Multiple phone lines & Email correspondence
• Collection Accounts (Collected over $60,000 in 7 month period)
• Accounts receivable
• Created detailed expense reports and requests for capital expenditures.
• Payroll / Time Cards
• Handled client correspondence and tracked records to foster office efficiency.
• Interacted with customers, vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

• Customer service, call center-300 plus calls daily.
• Auto financing, located and notify customers of delinquent accounts.
• Building relationships provided guidance- helping clients set and maintain monthly budgets. Implementing successful rebuilding credit programs.
• Updated and worked multiple portfolios over seeing daily challenging circumstances. Collected payments thru Western Union, Pay near me , Money gram, debit and checking accounts . Set and Steered customers to auto pay and negotiated payments and set arrangements.
• Located vehicles, verified residency, employment and references.
• Sent enabling signals to vehicles when clients were behind on vehicle payments. Orchestrated repossession process . Corresponded with Insurance agency's. Filed claims and worked closely with Gateway Financials Services legal and bankruptcy departments .

• Corresponded daily with department Leaders, General Foreman, Superintendents and Plant managers.
• Prepared manifest, customs paperwork, shippers, dmt's, move orders, bill of lading. Processed expedites for material to customers in Poland, Mexico, Sweden, China and other North American Plants,
• Load/unload semi trailers. (ForkLift)
• Pulled/picked and labeled automotive material leaving plant.
• Overseen fork truck drivers, parts in supermarket, updating daily hours/overtime equalization.
• Auditing shipments inbound /outbound.
• Ordered and overseen dunnage for plant.
• Boxing, banding, weighing and packaging parts.
• Over head crane license / Loaded steel-high and low bays for shear machines.

• Prepared work schedules, deadlines and duty assignments for office staff.
• Planned travel arrangements for executives, staff and engineers.
• Updated engineering drafts and blueprints.
• Maintained records pertaining to inventory, personnel, and supplies. Research, compile, and prepare reports, manuals, correspondence, or other information required by management.
• Implement departmental policies, procedures, and daily standards in conjunction with management.
• Coordinate daily change board reviews between Saginaw Columns group, Mexico plant - 68 and Tychy Poland plant - 77
• Provided backup, assist with various tasks whenever employee were absent or at lunch.