Overview
Work History
Education
Skills
Accomplishments
Timeline
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Surafel Hailemariam

Minnneapolis,MINNESOTA

Overview

8
8
years of professional experience

Work History

Massage Therapist

XpresSpa/ MSP AirPort
Minneapolis/Saint Paul, MN
08.2016 - Current

. Provide safe, effective and appropriate massage therapy techniques for clients.

. Created marketing advertisements to increase awareness of the services and boost sales.

Demonstrate good ethical manner.

. Maintain the hygiene and sanitation standard of the therapy room.

Retail Sales Associate

ESTES Gifts and News/ MSP AirPort
Minneapolis/Saint Paul, MN
10.2018 - 08.2021
  • Welcoming and engaging with customers as they enter the store.
  • Assessing customers' needs and suggesting solutions to their problems.
  • Working with cash registers and processing payments.
  • Using upselling techniques to increase store sales.
  • Recommending best products to customers.
  • Cleaning and restocking the store throughout the day, before opening and after closing.
  • Inspected purchased items for defects before handing them over to customers.
  • Processed returned merchandise according to company policies.

Education

Bachelor of Arts - Exercise Science

Concordia Sint Paul Universty
Saint Paul, MN
12-2023

Skills

  • Stress management techniques
  • Customer Consultation
  • Understands spa services
  • Swedish Massage
  • Sales expertise
  • Professionalism and Ethics

Accomplishments

  • Employee Of The month of July 2019 XpresSPA MSP Airport
  • MSP SERVICE STAR AWARD in recognition of Exceptional Service, by assisted a mystery shopper on may 2024 and received perfect score of 100% for terrific customer service.

Timeline

Retail Sales Associate

ESTES Gifts and News/ MSP AirPort
10.2018 - 08.2021

Massage Therapist

XpresSpa/ MSP AirPort
08.2016 - Current

Bachelor of Arts - Exercise Science

Concordia Sint Paul Universty
Surafel Hailemariam