Surayyah Chandler
Richmond
Summary
Customer service professional with strong focus on building lasting relationships and driving customer satisfaction. Skilled in problem-solving, communication, and conflict resolution. Dependable team player who adapts to changing needs and consistently delivers results. Proven ability to enhance client relationships through effective collaboration and targeted strategies.
Overview
7
7
years of professional experience
Work History
Customer Loyalty Specialist
T-Mobile
11.2025 - Current
- Established strong relationships with customers, fostering community engagement and brand loyalty.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Analyzed customer data to identify patterns and potential opportunities for improvement.
- Handled escalated issues efficiently while maintaining composure under pressure; ultimately leading to successful conflict resolutions that benefited both the customer and company.
- Consistently met or exceeded performance metrics while maintaining high levels of customer satisfaction.
Technical Support Expert
T-Mobile
06.2025 - 11.2025
- Resolved technical issues for customers using remote support tools and troubleshooting techniques.
- Documented solutions in knowledge base, enhancing team resources for faster issue resolution.
- Adapted quickly to new technologies introduced within the organization allowing early adoption and training for the team.
- Maintained detailed documentation of all troubleshooting steps, customer interactions, and resolutions to ensure efficient knowledge transfer among peers.
Customer Account Expert
T-Mobile
08.2023 - 06.2025
- Provide effective and timely resolution of various customer inquiries and concerns
- Reconcile customer accounts to ensure accuracy and resolve billing disputes
- Process customer payments and collect on past-due balances
- Build customer loyalty and value through effective account management and identify appropriate additional products, features, and services
- Deliver exceptional customer service using resource documentation for reference and tools provided
- Meet department productivity and quality standards
Business Account Manager
Total Quality Logistics
10.2022 - 06.2023
- Make calls and establish relationships with companies to build business
- Generate leads while communicating with existing customers about logistical needs
- Negotiate prices with customers and carriers
- Arrange efficient transportation services with carriers
- Manage daily shipments and resolve issues to ensure timely pickup and delivery
Member Experience Ambassador, Recovery Clerk, and Cashier
BJs Wholesale Club
08.2019 - 04.2021
- Scan merchandise with point-of-sale system to ensure accurate inventory and purchase totals
- Collect payments via cash, check, etc. and issue receipts and/or change
- Up to date on all merchandise promotions, advertisements, and product information
- Perform cash handling machine operations at the end of every shift, including self checkout machines
- Replenish and stock merchandise while keeping sales floor clean
- Identify and mitigate risks, prevent theft, and maintain a safe and secure environment for employees and customers
Education
Bachelor of Science - Artificial Intelligence
University of Maryland Global Campus
Hyattsville, MDAdvanced Studies Diploma - Engineering
Highland Springs High School
Skills
- Outstanding interpersonal skills
- Retention strategies
- Attention to detail
- Customer service excellence
- Adaptability and flexibility
- Customer account management
Timeline
Customer Loyalty Specialist
T-Mobile
11.2025 - Current
Technical Support Expert
T-Mobile
06.2025 - 11.2025
Customer Account Expert
T-Mobile
08.2023 - 06.2025
Business Account Manager
Total Quality Logistics
10.2022 - 06.2023
Member Experience Ambassador, Recovery Clerk, and Cashier
BJs Wholesale Club
08.2019 - 04.2021
Advanced Studies Diploma - Engineering
Highland Springs High School
Bachelor of Science - Artificial Intelligence
University of Maryland Global Campus