Surbhi Mittal

• I facilitate the improvement and ongoing assessment of patient care and operational processes across services involving physicians, nurses, technologists and administrators
• I function as a trained manager to facilitate and follow-up after the multi-disciplinary review of all operational and clinical near-miss events, adverse occurrences and sentinel events as they are identified within the Department
• I provide training, education and ongoing communication to the Department of Radiology on performance improvement and safety issues and activities
• To Identify accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
• I actively contribute to regulatory agency review processes in Radiology

• Driving the operational excellence initiatives and leading Lean Six sigma Greenbelt Continuous improvement projects within the radiology sector at the hospital
• Collaborate closely with Regional Leads, Business Managers, and Operations Managers to drive both strategic and tactical quality initiatives
• Mentoring & coaching the staff in problem solving techniques and process optimization methodologies
• Executive Coach for the Senior Leadership team
• Identify commonalities across the Service Lines and recommends region-wide process improvement initiatives to improve customer satisfaction and quality adherence by working with site management, training, procedures, and tools teams
• Shifting the culture from a traditional command & control behaviors to a more result oriented & problem-solving approaches
• Identified workflow inefficiencies to formulate and implement operational improvements at network level.
• Trained and mentored new personnel hired to fulfill various roles.

I am a global Transformation Coach, Management Consultant and Trainer/Facilitator. My passion is to empower and inspire my clients to reach their full potential in multi-cultural and global environments, with a focus on leadership development, communication and individual & organizational change. I Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.

- Maximizing executive leadership potential.

- Building superior team performance.

- Creating organizational initiatives that transform companies.

- I work with clients in Asia, Australia, US and Canada

• Managed Asia PMO with project establishment, tracking, governance and reporting for the continuous improvement initiatives.
• Coordinated, collaborated and communicated with team members and stakeholders to define project scope and requirements; establish team structure; draw up schedules and milestones; and define project costs.
• Managed projects from procurement to commission.
• Participated in and proactively contributed to regular meetings with project members and stakeholders including weekly status meetings and steering committees as needed for projects and chaired regular update meetings in accordance with requirements.
• Developed and initiated projects, managed costs and monitored performance. Met project deadlines without sacrificing build quality or workplace safety.
• Maintained relationships with material vendors to lower costs and diversify capabilities.
• Planned, designed and scheduled phases for large projects.
• Identified plans and resources required to meet project goals and objectives. Maintained relationships with material vendors to lower costs and diversify capabilities.

• I worked with global technology risk team to perform risk assessments to identify gaps in compliances to information security and BCP standards, and identified ways to boost improvement.
• I have been responsible for various business processes re-engineering for continuous improvement leading to organizational financial saves.
• Mapped processes to holistically examine business flow and identify improvement opportunities.
• Collaborated with upper management to drive strategy and implement new processes.
• Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features.
• Competencies:

- Risk Assessment, SOX compliance, As-is and target state mapping, Gap analysis

- Business Continuity Planning

- Business Process Re-engineering planning

• Conducted cross-functional lean projects to drive standardization, stabilization and simplification of the production process; driven lean implementation to improve operations and business processes across business verticals.
• Led financial planning and analysis by managing key metrics, analyzing data and providing support and insight for strategic planning.
• led the team to Plan, develop, initiate, and monitor lean projects across multiple functions to improve productivity; communicates on results and accomplishments.
• Created and conducted training programs to train, coach/mentor future lean employees; educated employees on lean methodology and identifying the best projects for implementation.
• Facilitated workshops on Lean tools (5S, ECRSS, Waste mapping, Value stream mapping, SIPOC.

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• I was involved in the following activities Requirement gathering, System Analysis, Process Mapping, User acceptance testing, Lean continuous improvement, reporting and documentation with strong understanding of structural analysis methodologies including process modeling and use case analysis.
• I possess experience in project management with deep understanding of software development lifecycle (SDLC) and deliverables.
• Worked closely with other team members in such tasks as troubleshooting and debugging.
• Participated with clients in discussion meetings.
• Participated in design and planning exercises for future software rollouts.
• Resolved system test and validation problems to provide normal program functioning.
• Updated technical documentation, product specifications and technical training materials.
• Delivered support training to help customers learn key features of applications.
• Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
• Guided team in layout modifications to improve functionality.