Steven Reis
Middletown,OH
Summary
Proven leader with a track record of driving business growth at Pizzahut through effective operations management and team leadership. Skilled in fostering customer relationships and staff development, achieving notable increases in customer satisfaction and team performance. Excels in inventory control and problem resolution, ensuring operational excellence and financial stability.
Overview
14
14
years of professional experience
Work History
General Manager
Pizzahut
Fairfield, OH
03.2024 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
Welding Machine Operator
Takumi Stamping
Fairfield, OH
09.2020 - 12.2022
- Ensured timely delivery of finished products by coordinating efficiently with logistics team members on shipping schedules and requirements.
- Provided valuable input during planning stages, offering insights from extensive experience as a Welding Machine Operator.
- Reduced material waste for better cost management through accurate measurement and cutting of materials.
- Maintained clean work area, adhering to company safety standards to minimize workplace accidents.
- Assisted with inventory management, monitoring stock levels of essential supplies to prevent delays due to shortages.
- Enhanced production efficiency by implementing precise welding techniques and machine operation.
- Demonstrated commitment to sustainability, implementing eco-friendly practices within the workspace whenever possible.
- Improved overall productivity by effectively prioritizing tasks based on project deadlines and specifications.
- Assisted in training new hires, sharing expertise in welding techniques and machine operation best practices.
Welding Machine Operator
N&N Stamping
West Chester, OH
07.2018 - 09.2020
- Ensured timely delivery of finished products by coordinating efficiently with logistics team members on shipping schedules and requirements.
- Provided valuable input during planning stages, offering insights from extensive experience as a Welding Machine Operator.
- Reduced material waste for better cost management through accurate measurement and cutting of materials.
- Maintained clean work area, adhering to company safety standards to minimize workplace accidents.
- Assisted with inventory management, monitoring stock levels of essential supplies to prevent delays due to shortages.
- Enhanced production efficiency by implementing precise welding techniques and machine operation.
- Improved overall productivity by effectively prioritizing tasks based on project deadlines and specifications.
- Assisted in training new hires, sharing expertise in welding techniques and machine operation best practices.
- Optimized machine performance by conducting regular maintenance checks and troubleshooting issues as needed.
- Ensured high-quality welds by consistently following proper welding procedures and safety protocols.
- Successfully completed complex projects, utilizing advanced knowledge of blueprint interpretation and fabrication processes.
Printing Press Operator
Ingram Book Group
Fairfield, OH
06.2017 - 07.2018
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Set up and operated printing press machines.
- Demonstrated strong problem-solving abilities, quickly identifying and resolving issues that arose during production runs.
- Streamlined production processes for faster turnaround times by implementing new workflow strategies.
Shift Manager
Mac & Melts
Toledo, OH
12.2015 - 07.2016
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
Roofing Contractor
Kille's Roofing Co.
Toledo, OH
06.2014 - 11.2015
- Maintained safe working conditions on job sites, conducting regular safety meetings and enforcing proper use of protective gear.
- Streamlined the repair process for damaged roofs, addressing issues quickly to prevent further damage.
- Implemented efficient scheduling methods to optimize crew productivity and minimize downtime between projects.
- Ensured top-notch workmanship by leading a team of skilled professionals, providing necessary training and guidance.
Shift Manager
White Castle
Cincinnati, OH
01.2013 - 05.2014
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
CNC Machine Operator
Yokohama
Versailles, KY
10.2010 - 09.2012
- Properly loaded and unloaded materials in and out of machines.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Inspected finished parts by checking for defects to meet quality standards.
- Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
- Monitored machines during operation to make adjustments when necessary and produce quality parts.
- Maintained tight tolerances with design specifications.
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Training and Development
- Relationship Building
- Staff Training
- Staff training/development
- Inventory Control
- Customer Relationship Management
- Staff Supervision
- Employee Scheduling
Timeline
General Manager
Pizzahut
03.2024 - Current
Welding Machine Operator
Takumi Stamping
09.2020 - 12.2022
Welding Machine Operator
N&N Stamping
07.2018 - 09.2020
Printing Press Operator
Ingram Book Group
06.2017 - 07.2018
Shift Manager
Mac & Melts
12.2015 - 07.2016
Roofing Contractor
Kille's Roofing Co.
06.2014 - 11.2015
Shift Manager
White Castle
01.2013 - 05.2014
CNC Machine Operator
Yokohama
10.2010 - 09.2012