Surendar Rawat

• Managed and collected on accounts receivable portfolios exceeding $25M annually, overseeing end-to-end billing, payment application, dispute resolution, and cash reconciliation for a diverse base of small and mid-sized travel clients
• Served as the primary point of contact for SMB client organizations, proactively communicating account status, resolving past due balances, negotiating payment arrangements, and maintaining positive long-term customer relationships while enforcing credit and collection policies
• Reviewed and managed daily Accounts Receivable aging reports, identifying delinquent accounts, prioritizing collection efforts, and ensuring timely application of customer payments to support accurate financial reporting and consistent cash flow
• Partnered closely with Sales leadership and account management teams to provide regular updates on account health, credit risk, and collection status, supporting informed decisions on renewals, future bookings, and client escalation strategies
• Automated recurring AR and account-level reporting, improving efficiency in identifying duplicate credits, reconciling customer statements, and delivering accurate client data to Finance, Sales, and leadership stakeholders.
• Maintained accurate Accounts Receivable records, including preparation and distribution of customer statements, invoices, and billing adjustments, while ensuring compliance with internal controls and accounting procedures

Greeted members and guests at front desk of 11,000 sq ft fitness center.

Provided facility tours and instructed guests on proper use of gym equipment and machines, including correct form and technique.

Created membership IDs for new guests and processed electronic waivers and profiles for registration.

Monitored inventory status and ordered supplies for fitness center.

Helped customers select products and provided friendly, professional service.

Processed customer purchases quickly at Krauzer's using cash registers.

Handled cash and card payments, kept accurate sales records, and supported daily store operations.

Restocked merchandise, tracked inventory levels, and kept sales floor organized and clean.

Assisted with receiving shipments and placing products on display for customer access.

Operated lottery machines, processed ticket sales, handled cash transactions, and assisted customers.