SURENDRA PRASAD

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

• Exports Sales & Operation Manager, British American Tobacco Fiji, Fiji, 01/2020, 01/2025
• Logistics and delivery of tobacco products to all Island customers
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Budget controls & achieving profit targets
• Liaise with shipping companies for Freights, container bookings & Airfreight shipments.
• Reduced operational costs through comprehensive process improvement of resource management.
• Monthly product update to customers to make purchasing decision.
• Achieve quarterly revenue targets from exports markets.
• Key Accounts Executive, British American Tobacco Fiji, Fiji, 03/2011, 12/2019
• Assisted in the onboarding process for new key accounts by providing training, support, and account setup guidance to ensure a smooth transition.
• Coordinated resources effectively to ensure seamless execution of projects involving multiple different departments.
• Collaborated with cross-functional teams to develop innovative strategies for key account growth.
• Managed a diverse portfolio of key accounts, ensuring timely delivery of products or services.
• Achieved revenue targets consistently through effective negotiation and contract management.
• Business Development Representative, British American Tobacco Fiji, Fiji, 02/2009, 02/2011
• Expanded business through effective network development, identifying new, and prospective clients.
• Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
• Coordinated with internal teams such as finance, legal, and operations to streamline deal closure processes while prioritizing customer satisfaction throughout all stages of engagement.
• Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
• Built relationships with customers and community to promote long term business growth.