Chief Operations Officer
- Supported business growth through strategic planning and process development
- Met customer service standards and expectations consistently by effectively communicating and actively listening
- Streamlined company processes and procedures while enhancing customer satisfaction
- Led business initiatives resulting in numerous multi-year contracts.
- Monitored internal controls to protect client facilities and assets
- Implemented brand development strategies, including business development strategies, logo designs, and website designs
- Increased profitability by optimizing sales and fulfilling lower overhead costs
- Leveraged experience through vital management positions guiding business to success
- Formulated analysis assessments to make informed decisions on proposed projects
- Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients
- Increased margins by 43% and revenues by 28% with cross-selling and pricing initiatives
- Raised profits by 33% within 12 months through strategic planning