MARCUS MORILLO
Fresno,California
Summary
Forward-thinking, multidisciplinary executive and operations leader with 20+ years of experience spearheading operational and cultural transformations, maximizing bottom-line savings, and driving optimization. Leverages solid expertise in all facets of operations with demonstrated success developing and executing strategies to drive organization alignment, standardization, and process improvements. Approachable, trustworthy, and charismatic leadership that excels in building and engaging high-performing leadership teams and synergistic cultures focused on inclusion, innovation, and market leadership.
Overview
35
35
years of professional experience
Work History
Chief Operations Officer
Wonderful College Prep Academy
Delano, CA
10.2021 - Current
- Successful oversight for a staff of 300 employees and 2500 students that included: Facilities Operations, Finance, Human Resources, Food Services, Transportation and Fleet Services, Information Systems & Technology, Environmental Health and Safety, Capital Projects, Health & Wellness and Athletics.
- Successful planning, construction and implementation of $500MM campus expansion resulting in world class educational facilities and spaces.
- Successful construction and implementation of water treatment facilities on two campuses.
- Successful Management and Oversight of day to day transit functions for fleet of 15 school buses and district vehicle fleet.
- Drove operational direction, administrative and cost efficiency and coordination for multi-site charter academy impacting 2500 students in rural communities located in Central California.
- Supported business growth through strategic planning and process development.
- Streamlined organization processes and procedures while enhancing customer satisfaction.
- Formulated analysis assessments to make informed decisions on proposed projects.
- Built strategic relationships with federal, state and local law enforcement agencies in support of campus communities.
- Developed internal controls to protect campus facilities and assets.
- Provided transformational support to clients by planning and implementing security interventions.
- Managed company-level architecture, platform and data configuration processes and implementation protocols.
- Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Leveraged experience through vital management positions guiding business to success.
- Maintained effective staff and resource utilization rates to balance financial and operational obligations.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
- Determined vision and strategic direction for all Operations business units and coordinated resources to achieve targets within optimal timeframes.
- Spearheaded initiatives to better target business metrics tracking and improve decision-making with real-time data.
- Developed and implemented strategic updates to [Type] operations to solve issues affecting efficiency, profitability and production.
- Created and managed budget for transportation department to cover expenses related to equipment, maintenance, personnel and vehicles.
Senior Director Of Operations
Wonderful College Prep Academy
Delano, CA
06.2018 - Current
- Developed and implemented a comprehensive cost reduction program that resulted in $2MM in annualized savings by streamlining processes and eliminating redundancies.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
- Led development of business operation processes and policies.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
- Oversaw budgets, payroll and accounts payable and receivable.
- Established procedures for corrective and preventive maintenance.
- Administered safety plans to train [Number] employees on meeting and exceeding OSHA safety standards.
- Provided [Program] project leadership in dynamic technology-driven environment with multiple priorities.
Corporate Manager Field Operations
Orchard Supply Hardware
San Jose, CA
06.2016 - 06.2018
- Direct Operations for new and existing markets through successful development, implementation and evaluation of Standard Operating Procedures and Policies for a fleet of 100 locations throughout California, Oregon and Florida.
- Continuous Improvement projects successfully resulting in reallocation of over $5,000,000 in payroll.
- Successful design and implementation of Operational KPI Dashboard resulting in 60%-85% improvement rate on value added indicators directly impacting positive financial return specific to profitability, asset efficiency and financial leverage.
- Administered the blending of current and future state for ERP Project (MI9) integration and implementation (architecture, process mapping, business requirements).
- Successfully optimized quality, performance and growth of $6,500,000 private label credit card program, realizing an 18% lift in revenue in year 1 of implementation.
- Supervised a team of Regional Operations Managers focused on development, implementation, evaluation and training of operational processes.
Corporate Manager of Operations Process
Orchard Supply Hardware
San Jose, CA
11.2013 - 06.2016
- Designed and implemented a company wide Operational Excellence (OpEx) development program focused on key operational initiatives resulting in continuity of execution.
- Successfully designed and implemented New Store Operating Guidelines bringing together multidisciplinary areas resulting in Operational Excellence day one.
- Designed and implemented New Store Training for Operational Processes that support consistent execution and profitability.
- Project Manager for Orchard Supply Hardware and Google Express implementation. Successfully designed Orchard GSX training program and operating guidelines.
- Successful implementation of company wide SaaS based documentation suite resulting in an ROI of over $3,000,000.
Assistant Manager
Orchard Supply Hardware
Clovis, Hanford
03.2011 - 11.2013
Operations Manager
Morillo Construction
Lindsay, CA
10.2009 - 03.2011
District Merchandise Manager
Bed Bath and Beyond
, Southern/Central California
04.2002 - 09.2009
Store Manager
Bed Bath and Beyond
Fresno, CA; Pleasant Hill, CA; Oakland, CA; Santa Clara, CA; San Francisco, CA
08.1996 - 04.2002
Store Manager
Copeland's Sports
San Francisco, Oakland, San Luis Obispo
07.1988 - 08.1996
Education
MBA - Business Administration
California State University Fresno
Fresno, CA2017
Bachelor of Arts - Business Administration-Management
Fresno Pacific University
Fresno, CA2016
Skills
- Auditing and Compliance
- Cost reduction strategies
- Budget Development and Management
- Instructional Design and Development
- Business Planning
- Process Design, Development, Implementation and Evaluation
- Financial Analysis
- Capital Planning
- Enterprise Resource Planning
- Strategic Planning
- Change and Growth Management
- Budgetary Oversight
References
William Toomey
Ken Magdaleno
Alan Blandon
Guy Stockbridge
Eric Sill
Timeline
Chief Operations Officer
Wonderful College Prep Academy
10.2021 - Current
Senior Director Of Operations
Wonderful College Prep Academy
06.2018 - Current
Corporate Manager Field Operations
Orchard Supply Hardware
06.2016 - 06.2018
Corporate Manager of Operations Process
Orchard Supply Hardware
11.2013 - 06.2016
Assistant Manager
Orchard Supply Hardware
03.2011 - 11.2013
Operations Manager
Morillo Construction
10.2009 - 03.2011
District Merchandise Manager
Bed Bath and Beyond
04.2002 - 09.2009
Store Manager
Bed Bath and Beyond
08.1996 - 04.2002
Store Manager
Copeland's Sports
07.1988 - 08.1996
MBA - Business Administration
California State University Fresno
Bachelor of Arts - Business Administration-Management
Fresno Pacific University
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