Surina Shrestha
Orlando,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
2025
2025
years of post-secondary education
Work History
Hair and Makeup Artist
Bibbidi Bobbidi Boutique
Lake Buena Vista, Florida
03.2025 - Current
- Collaborated with team members to ensure timely service during peak hours.
- Maintained cleanliness and organization of workstations and makeup supplies.
- Demonstrated proper use of tools and products to enhance client experiences.
- Assisted guests by promptly responding to questions, requests and concerns.
- Welcomed customers to property and offered immediate assistance with needs.
Food Service Worker
Disney Springs
Lake Buena Vista, FL
01.2023 - 03.2025
- Developed training materials for new employee onboarding sessions.
- Facilitated workshops to enhance team skills and knowledge retention.
- Collaborated with department heads to identify training needs and objectives.
- Performed variety of duties related to food service.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Processed customer transactions efficiently and accurately.
- Managed cash drawer, ensuring accurate cash handling and reconciliation.
- Assisted in training new tellers on procedures and policies.
- Conducted daily audits of teller drawers.
Disney College Program Intern
Walt Disney World Resort
Lake Buena Vista, Florida
03.2022 - 01.2023
- Facilitated training sessions for new interns on operational procedures and guest interactions.
- Delivered excellent customer service in fast-paced dining environment.
- Managed cash register operations and processed customer transactions accurately.
- Coordinated with kitchen staff to ensure timely food delivery and quality standards.
- Trained new staff on service procedures and company policies effectively.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
Assistant Manager
Shreatha Insurance Agency
Irving, Texas
03.2017 - 05.2022
- Assisted in managing daily operations of insurance services at Shreatha Insurance Agency.
- Coordinated client communications to ensure timely responses and high satisfaction levels.
- Supported training and onboarding of new staff members for effective team integration.
- Reviewed policy documents for accuracy and compliance with industry standards.
- Implemented best practices for customer service to enhance client relationships.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided excellent customer service to enhance guest satisfaction and experience.
- Managed inventory and restocked supplies to maintain operational efficiency.
- Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
Education
Associate of Science - Business Administration And Management
Valencia College
Orlando, FL 01.2024 - 01.2026
Associate of Science - Management
Dallas College
Dallas, Texas, TX 08.2019 - 03.2023
North Garland High Sxhool
Garland, TXSkills
- Customer service
- Employee training
- Team collaboration
- Time management
- Cash handling
- Operational procedures
- Communication skills
- Social media promotion
- Conflict resolution
- Concierge service
- Check-in & check-out coordination
- Welcoming guests
- Hotel services and hospitality
- Guest relations
- Microsoft office
- Auditing
Languages
Nepali
Limited
Affiliations
- Sunday School Teacher
Timeline
Hair and Makeup Artist
Bibbidi Bobbidi Boutique
03.2025 - Current
Associate of Science - Business Administration And Management
Valencia College
01.2024 - 01.2026
Food Service Worker
Disney Springs
01.2023 - 03.2025
Disney College Program Intern
Walt Disney World Resort
03.2022 - 01.2023
Associate of Science - Management
Dallas College
08.2019 - 03.2023
Assistant Manager
Shreatha Insurance Agency
03.2017 - 05.2022
North Garland High Sxhool