SUROJANIE PERSAUD
Queens,USA
Summary
Patient receptionist offering over 27+ years of experience in establishing good and friendly rapport with clients and exceeding company expectations. Focused on meeting monthly scorecard expectations and resolving customer inquiries and complaints. Versatile and diplomatic individual recognized for reacting positively to ongoing, fast-paced and changing environment. Diplomatic customer service professional, experienced in defining and analyzing customer requests to resolve various issues. Accurate in documenting customer concerns and dedicated to maintain deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
30
30
years of professional experience
Work History
Administrative Assistant
Fresenius Medical Care Holdings Inc.
04.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Schedule patients for vascular surgery, also Paracentesis and other medical appointments.
Shift Lead
Duane Reade
05.2013 - 01.2024
- Trained new hires on products and services, best practices and protocols to reduce process gaps
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints in courteous and efficient manner
- Assisted customers daily with making payments or establishing payment plans to bring accounts current.
- Greeted customers with a friendly and welcoming attitude, creating a positive in-store experience.
- Operated cash registers, handled transactions, and maintained accurate cash balances.
- Educated customers on promotions, discounts, and loyalty programs.
- Counted bills for beginning of each shift with start money and balanced and reconciled register at the end of each shift
- Greeted customers and responded to requests for information.
- Called for back up cashers during peak times to minimize wait time for customers
- Supervised counting cash drawers and making bank deposits in compliance with store opening and closing procedures.
Cashier Supervisor
Dr. Balwant Singh’s Hospital Inc.
05.1996 - 05.2012
- Counted tills for beginning of each shift with start money and balanced and reconciled register at the end of each shift
- Greeted customers and responded to requests for information.
- Called for back up cashers during peak times to minimize wait time for customers
- Supervised counting cash drawers and making bank deposits in compliance with store opening and closing procedures.
Education
Medical Assisting -
US Career Institute
Manhattan, NYCourses in Billing and Coding - undefined
US Career Institute
Manhattan, NYHigh School Diploma - undefined
Alleyne’s High School
Guyana08.1996
Skills
- MS Office proficiency
- Verbal Communication
- Credit card payment processing
- Adaptive team player
- Office Equipment proficiency
- Clerical support
- Excellent Customer relations
- Computer skills
- Customer service
- Filing
- Scheduling
Timeline
Administrative Assistant
Fresenius Medical Care Holdings Inc.
04.2024 - Current
Shift Lead
Duane Reade
05.2013 - 01.2024
Cashier Supervisor
Dr. Balwant Singh’s Hospital Inc.
05.1996 - 05.2012
Courses in Billing and Coding - undefined
US Career Institute
High School Diploma - undefined
Alleyne’s High School
Medical Assisting -
US Career Institute