Suroyya Lomax

• Assess client eligibility for federal, state, and local entitlement programs including Medicaid, SNAP, SSI/SSDI, and housing assistance by reviewing financial, medical, and household documentation
• Conduct comprehensive intake interviews with clients to gather demographic and socioeconomic information needed to determine program eligibility and benefit levels

• Maintain accurate and up-to-date case files in compliance with agency standards, regulatory requirements, and confidentiality guidelines

• Guide clients through complex application processes, explaining eligibility criteria, required documentation, and program benefits in a clear and accessible manner

• Collaborate with social workers, case managers, and community partners to coordinate wraparound services and ensure clients received the full range of benefits available to them

• Monitor over 70 ongoing client cases to track eligibility status changes, process renewals, and ensure continued compliance with program requirements

• Identify and resolved discrepancies or gaps in client documentation to prevent delays or denials in benefit approvals

• Advocate on behalf of clients during appeals processes, preparing supporting documentation and communicating with program administrators to resolve disputes

• Maintain knowledge of evolving federal and state entitlement regulations to ensure accurate and current eligibility

• Assist clients in navigating application processes and understanding program requirements.

• Fostered a welcoming and inclusive environment in the multicultural center, respecting diverse perspectives and backgrounds.
• Demonstrated professional conduct through punctuality, integrity, and a commitment to learning.
• Maintained cleanliness and organization of the center, performing light administrative tasks as needed.
• Assisted in planning and facilitating activities that reflect the center's values.
• Interacted with visitors to provide support and create a positive atmosphere.
• Participated in training sessions and team meetings to enhance skills.
• Collaborated with student organizations to ensure a diverse schedule of activities.
• Represented the center at campus events to promote its mission.
• Supervised evening and weekend hours to maintain accessibility for students.

• Fostered a welcoming and inclusive environment in the multicultural center, respecting diverse perspectives and backgrounds.
• Demonstrated professional conduct through punctuality, integrity, and a commitment to learning.
• Maintained cleanliness and organization of the center, performing light administrative tasks as needed.
• Assisted in planning and facilitating activities that reflect the center's values.
• Interacted with visitors to provide support and create a positive atmosphere.
• Participated in training sessions and team meetings to enhance skills.
• Collaborated with student organizations to ensure a diverse schedule of activities.
• Represented the center at campus events to promote its mission.
• Supervised evening and weekend hours to maintain accessibility for students.