Surreal Cox
Kent,WA
Summary
Revenue management professional with proven ability to streamline billing operations and resolve payment discrepancies. Known for collaborative approach and achieving consistent results. Reliable team player with strong analytical skills and adaptability to changing needs.
Overview
13
13
years of professional experience
Work History
Oncology Financial Coordinator
Intermountain Health
02.2024 - Current
- Lead operational processes ensuring compliance, efficiency, and profitability within oncology financial services.
- Developed and implemented a standardized process to streamline prior authorizations, claim management, and financial assistance workflows, improving turnaround time and patient satisfaction.
- Collaborate with clinical, billing, and administrative teams to align workflows and ensure accuracy in documentation and reimbursement.
- Train and mentor staff in process adherence and communication practices, fostering a cohesive, client-centered culture.
- Obtains benefits and authorization for services.
- Provides education on financial resources available to patients.
BSW Clinical Intern
Altium Health
01.2025 - 07.2025
- Conducted intake assessments and biopsychosocial evaluations to support individualized treatment planning.
- Maintained detailed and compliant documentation aligned with program standards and accreditation requirements.
- Coordinated care with clinical and billing staff to ensure accurate service delivery and authorizations.
- Co-facilitated psychoeducational and skill-building groups to promote client engagement and recovery outcomes.
Capacity Management Coordinator
University of Utah
07.2023 - 01.2024
- Managed Hospital patient transfer and admissions, ensuring appropriate level-of-care placement in compliance with payer and regulatory requirements.
- Verified insurance coverage using Passport/OneSource systems to support accurate and compliant care coordination.
- Partnered with physicians, nurses, and external facilities to ensure safe, efficient, and compliant patient transitions.
Social Work Intern
Journey Treatment Center
12.2022 - 05.2023
- Delivered case management services, connecting clients to community resources and conducting follow-ups to ensure needs were met.
- Completed intake assessments and ongoing evaluations to inform treatment planning and care coordination.
- Collaborated with therapists and staff to address psychosocial barriers and enhance treatment adherence.
- Maintained documentation to support compliance, audits, and accreditation readiness.
Revenue Cycle Specialist
First Step House
11.2022 - 05.2023
- Oversaw the full revenue cycle for one of four treatment facilities, including billing, verification, and prior authorizations.
- Collaborated with clinicians and administrative teams to ensure timely, accurate reimbursement and patient access to services.
Team Lead
Sutter Physician Services
06.2019 - 11.2022
- Supervised a team of 10+ authorization and billing specialists, providing ongoing training, QA reviews, and performance feedback.
- Managed insurance AR follow-up, denial prevention, and appeals across multiple payers and service lines.
- Implemented process improvements and training materials that reduced claim errors and increased reimbursement accuracy.
- Collaborated with clients and leadership to maintain compliance with payer contracts and organizational policies.
Account Representative II
05.2017 - 06.2019
- Conducted insurance verification, authorization entry, and billing follow-up using HCHB and other EHR systems.
- Assisted in onboarding and training new employees, streamlining workflow and increasing team efficiency.
Account Representative II
11.2014 - 05.2017
- Managed medical claim follow-ups, identified denial codes, and prepared appeal documentation.
- Utilized EPIC and multiple billing platforms to maintain claim integrity and support reimbursement processes.
- Maintained accurate accounting records and demonstrated foundational knowledge of medical coding.
Patient Representative I
09.2012 - 11.2014
- Developed onboarding and training materials for new employees.
- Triaged patient calls and managed communications to ensure timely billing issue resolution.
- Oversaw departmental email systems, ensuring accurate and timely correspondence.
Education
Bachelor of Science - Social Work
University of Utah
Salt Lake City07-2025
Skills
- Microsoft Excel
- Verbal and written communication
- HIPAA compliance
- Financial counseling
- Denial management
- Managing records
- Professionalism and ethics
- Insurance verification
- Revenue cycle management
- Medical billing
- Verifying insurance
- Claims processing proficiency
Timeline
BSW Clinical Intern
Altium Health
01.2025 - 07.2025
Oncology Financial Coordinator
Intermountain Health
02.2024 - Current
Capacity Management Coordinator
University of Utah
07.2023 - 01.2024
Social Work Intern
Journey Treatment Center
12.2022 - 05.2023
Revenue Cycle Specialist
First Step House
11.2022 - 05.2023
Team Lead
Sutter Physician Services
06.2019 - 11.2022
Account Representative II
05.2017 - 06.2019
Account Representative II
11.2014 - 05.2017
Patient Representative I
09.2012 - 11.2014
Bachelor of Science - Social Work
University of Utah