216-345-9359 Surrina Ivory
Medical Assistant
Cleveland,Ohio
Summary
Dedicated Medical Assistant with experience at University Hospitals, Ahuja Medical Center, skilled in patient scheduling and clinical documentation. Proven ability to enhance patient care through effective communication and compassionate support. Proficient in vital sign monitoring and HIPAA compliance, ensuring a safe and efficient clinical environment while fostering strong patient relationships.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Stna Pcna
University Hospital and Medical Center
04.2013 - Current
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization in patient care areas, promoting a safe environment.
- Documented patient care accurately in electronic health records for effective communication.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Trained new staff on standard operating procedures and best practices in patient care.
- Implemented infection control measures, reducing the risk of hospital-acquired infections.
- Assisted with patient transfer and ambulation.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Medical Assistant
University Hospitals, Ahuja Medical Center
08.2024 - 10.2026
- Assisted in patient intake processes, ensuring accurate data entry and documentation.
- Coordinated appointment scheduling, optimizing patient flow and reducing wait times.
- Performed routine clinical tasks, including taking vital signs and preparing patients for examinations.
- Educated patients on medication usage and treatment plans, fostering compliance with healthcare protocols.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Education
High School Diploma -
Collinwood High School
15210 St. Clair Ave 4411006-1988
No Degree - CLINICAL CERTIFATED MEDICAL ASSISTANT
University Hospital Medical Assistant Program
12th Prospect Cleveland Ohio 10.2024 - 08.2025
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Data entry
- Phlebotomy
- Reliable team player
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Phlebotomy techniques
- Immunization administration
- Specimens collection and processing
Timeline
No Degree - CLINICAL CERTIFATED MEDICAL ASSISTANT
University Hospital Medical Assistant Program
10.2024 - 08.2025
Medical Assistant
University Hospitals, Ahuja Medical Center
08.2024 - 10.2026
Stna Pcna
University Hospital and Medical Center
04.2013 - Current
High School Diploma -
Collinwood High School
Recognition of Care Partner of the Year
Was awarded Distinguished care Partner at University Hospital Med-Surg in 2015 for my
work performance .