RAVEN JOHNSON
Webster,TX
Summary
Customer service-oriented professional with 10+ years a valuable healthcare experience. Performs a wide range of secretarial and administrative duties to assist with the planning, management and coordination of the department's overall objectives. Follows policies, procedures and guidelines to ensure consistent quality. Accustomed to working in fast-paced, high demand environments. Regarded as a natural people person with an upbeat and positive attitude. Knowledgeable in Microsoft Word and Excel – Type 45 WPM. How to run a medical a office. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
PCNA
Dedicated Senior Center
Houston, TX
09.2022 - Current
- Help patient getting their benefits
- Verify insurance and help assisting patient with insurance plans
- Assisting patient with state benefits
- Prepare patient charts and schedule appointments.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted COO in developing and implementing strategies for achieving organizational goals.
- Organized departmental records and files as requested by the COO.
- Prepared correspondence such as memos, letters, emails for review by the COO.
Office Manager
Syed Ahmed, MD, PA
Webster, TX
02.2016 - 01.2023
- Prepare patient charts and schedule appointments
- Collect payments and answer phones
- Ordering medical and office supplies
- Verifying insurance
- Helping the doctor in many tasks
- Medical Billing
- Performing PA (Prior Authorization).
- Processed payroll accurately ensuring all employees were paid on time.
- Supervised staff members, organized schedules and delegated tasks.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Provided administrative support to management team including preparing reports and presentations.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
Food Prep / Front House Customer Service Associate
Longhorn Steakhouse
Webster, TX
02.2013 - 10.2020
- Work in a team-oriented, high volume, customer-focused environment to deliver top-notch hospitality
- Prepare menu items, ensure proper food safety and sanitation guidelines are followed, and keep kitchen area stocked with necessary items
- Answering phone and greeting guests.
Caregiver / Home Health Aide
Texas Home Health
Houston, TX
03.2008 - 01.2013
- Provided companionship and personal care
- Administered personal care, such as mobility and personal hygiene assistance
- Handled light housekeeping and prepared meals.
Education
Health Sciences – Medical Administrative Assistant / Associate of Science Degree -
Ultimate Medical Academy
01.2016
Diploma – Medical Administrative Assistant -
Ultimate Medical Academy
01.2015
Diploma -
West Jefferson High School
01.2006
Skills
- Medical Administrative Assistant
- Medical Terminology
- Patient Processing
- Release of Information
- Introduction to ICD-10-CM Coding
- HIPAA Compliance
- Anatomy & Physiology
- Medical Billing
- Medical Records Management
- Patient Registration
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Greenway
- Medical Laws & Ethics
- Pathophysiology for Medical Office
- MS Office / MS Word
- Computer Information Systems
- Medical Transcription
- Office Accounting
- Principles of Management
- Relationship Building
- Organization and Time Management
- Friendly, Positive Attitude
- Attention to Detail
- Supervision and leadership
- Task Prioritization
- Analytical Thinking
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- MS Office
- Microsoft Office
- Problem Resolution
- Leadership
Key Qualifications
- Medical Administrative Assistant
- Medical Terminology
- Patient Processing
- Release of Information
- Introduction to ICD-10-CM Coding
- HIPAA Compliance
- Anatomy & Physiology
- Medical Billing
- Medical Records Management
- Patient Registration
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Greenway
- Medical Laws & Ethics
- Pathophysiology for Medical Office
- MS Office / MS Word
- Computer Information Systems
- Medical Transcription
- Office Accounting
- Principles of Management
Timeline
PCNA
Dedicated Senior Center
09.2022 - Current
Office Manager
Syed Ahmed, MD, PA
02.2016 - 01.2023
Food Prep / Front House Customer Service Associate
Longhorn Steakhouse
02.2013 - 10.2020
Caregiver / Home Health Aide
Texas Home Health
03.2008 - 01.2013
Health Sciences – Medical Administrative Assistant / Associate of Science Degree -
Ultimate Medical Academy
Diploma – Medical Administrative Assistant -
Ultimate Medical Academy
Diploma -
West Jefferson High School
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